Trisanne Frederick
Manchester,CT
Summary
Detail-oriented and motivated engineering student pursuing a bachelor’s degree in biomedical engineering, with hands-on experience across healthcare, banking, customer service, and information technology environments. Demonstrates strong analytical, technical, and interpersonal skills developed through clinical exposure in hospital pathology, financial transaction processing, high-volume customer service, and IT support roles. Proven ability to work accurately in regulated settings, communicate effectively with diverse populations, and adapt quickly in fast-paced, team-oriented environments. Eager to apply technical proficiency, problem-solving skills, and a strong work ethic to support organizational goals and continued professional growth.
Overview
6
6
years of professional experience
Work History
I.T. Technician (student worker)
Western New England University
09.2020 - 12.2020
- Provides customer service by accurately processing routine account transactions.
- Responds to inquiries in person and by telephone, and refers customers to appropriate departments or services, as needed.
- Assists staff and students with troubleshooting issues related to the school’s computer systems, software, and equipment.
Bank Teller
Bank of Nova Scotia
04.2019 - 02.2020
- Provides front-line customer service by accurately processing routine financial transactions, including deposits, withdrawals, transfers, and payments.
- Responds to customer inquiries, offering clear information regarding accounts, policies, services, product information, and referring customers to appropriate departments when necessary.
- Maintains accurate records and ensures compliance with institutional policies, security procedures, and confidentiality standards.
- Demonstrates professionalism, attention to detail, and strong communication skills while managing multiple tasks in a fast-paced environment.
Bank Teller
First National Bank St Lucia Limited
01.2019 - 04.2019
- Serves customers by executing routine account transactions.
- Provides account services to customers by receiving deposits and loan payments, processing wire transfers, cashing checks and withdrawals.
- Sells cashier’s checks and traveler’s checks.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
Customer Service Representative
1-888- GO ANSWER (Venus et Fleur)
11.2018 - 01.2019
- Assessed customer needs based on information provided by customers over the phone and sold products.
- Informed customers about billing procedures, processed payments, provided payment options, and provided assistance in ordering various items on the company website.
- Asked probing questions to determine needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 80+ inbound calls per day and directed to designated individuals or departments and escalated to supervisors when necessary.
Volunteer Worker
Victoria Hospital Saint Lucia
Castries
03.2015 - 06.2015
- Assisted the only two practicing pathologists in the Eastern Caribbean with daily clinical and forensic operations.
- Supported the retrieval, labeling, collection, and organization of biological specimens to ensure accurate testing and documentation.
- Participated in post-mortem examinations and routine laboratory testing, and shadowed physicians and nursing staff to gain exposure to diagnostic procedures, patient care workflows, and interdisciplinary medical collaboration.
- Maintained strict adherence to safety protocols, confidentiality standards, and professional conduct in a hospital environment.
Education
Bachelor of Science - Biomedical Engineering
University of Connecticut
Storrs, CT05-2027
Associate of Science - Engineering Science
Manchester Community College
Manchester, Connecticut01-2024
High School Diploma - CSEC Certificate
Saint Joseph’s Convent Secondary School
06.2016
Skills
- MATLAB
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- SolidWorks
- JAVA
- Arduino
References
- Doctor Wayne Felicien, Forensic Pathologist, Victoria Hospital Saint Lucia, 1-758-720-0377
- Judge Georges Taylor, High Court Judge, 1-758-724-6162
Timeline
I.T. Technician (student worker)
Western New England University
09.2020 - 12.2020
Bank Teller
Bank of Nova Scotia
04.2019 - 02.2020
Bank Teller
First National Bank St Lucia Limited
01.2019 - 04.2019
Customer Service Representative
1-888- GO ANSWER (Venus et Fleur)
11.2018 - 01.2019
Volunteer Worker
Victoria Hospital Saint Lucia
03.2015 - 06.2015
Bachelor of Science - Biomedical Engineering
University of Connecticut
Associate of Science - Engineering Science
Manchester Community College
High School Diploma - CSEC Certificate
Saint Joseph’s Convent Secondary School