Terrill Long
Sacramento,CA
Summary
Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
Sacramento, CA
07.2017 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Assisted warehouse personnel in packing orders when necessary.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Shipping and Receiving Clerk
Phillips Pet food
West Sacramento, CA
01.2015 - 01.2016
- Processed returns efficiently according to company policies and procedures.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Processed outbound shipments, including packing and labeling products for delivery.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Researched discrepancies between physical count of items versus inventory system reports.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Organized materials into appropriate storage areas based on product type or size.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Education
High School Diploma -
Natomas High School
Sacramento, CA05-2010
Bachelor of Science - Sign Language
Cosumnes River College
Sacramento, CASkills
- Mileage Tracking
- Goods Transport
- Order Verification
- Package scanning
- Load Balancing
- Cargo Handling
- Equipment Operation
- Vehicle Maintenance
- Documentation And Reporting
- Route Management
- Attention to Detail
Timeline
Delivery Driver
Amazon
07.2017 - Current
Shipping and Receiving Clerk
Phillips Pet food
01.2015 - 01.2016
High School Diploma -
Natomas High School
Bachelor of Science - Sign Language
Cosumnes River College
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