TRISCO WILLIAMS
Washington,DC
Summary
Benefits and leave administration professional with deep experience supporting health and welfare programs, FMLA, disability, and workers’ compensation. Manages compliance tasks, vendor relationships, audits, and employee inquiries while improving processes and documentation to strengthen accuracy and service.
Overview
17
17
years of professional experience
Work History
Senior Benefits Analyst
INDEPENDENT CONSULTANT
04.2026 - Current
- Administer domestic and international employee leave programs, including Paid Family Leave, Short- and Long-Term Disability, ADA, personal leave, Workers’ Compensation, and applicable state and federal leave programs.
- Serve as a primary point of contact for employees regarding Total Rewards programs, leave administration, benefits, and related inquiries.
- Reviewed, audited, and reconciled monthly invoices from insurance carriers and benefits vendors to ensure billing accuracy and compliance.
- Support ERISA compliance activities, including preparation of Form 5500 data and Summary Annual Reports.
- Collected and confirmed data for annual nondiscrimination testing and implemented corrective actions.
- Review and update policies and procedures to maintain alignment with applicable laws and regulations.
- Conduct Total Rewards training for employees, managers, and HR Business Partners regarding benefits, leave, and internal processes.
- Partner with HR Business Partners, Payroll, and internal stakeholders to ensure seamless administration of leave and Total Rewards programs.
- Manage relationships with external vendors and coordinate services to support employee and organizational needs.
- Evaluate and improve internal processes to increase efficiency and identify cost-saving opportunities.
Leave Administrator — Contractor
GLOBAL TECHNICAL TALENT, INC. — GEICO INSURANCE
12.2025 - 04.2026
- Acted as the primary resource for employees and managers on leave policies, eligibility, procedures, and benefits, enhancing understanding and compliance.
- Administered leave programs, including FMLA, parental leave, disability leave, military leave, personal leave, and other applicable leaves of absence.
- Reviewed leave requests and supporting documentation to determine eligibility and ensure compliance with company policies and applicable regulations.
- Managed leave cases from initiation through return to work, ensuring timely communication, documentation, and follow-up.
- Coordinated reinstatement and return-to-work processes, facilitating accommodations, fitness-for-duty documentation, and transitional work arrangements to support employee reintegration.
- Monitored leave timelines and documentation requirements to support regulatory compliance and internal service standards.
- Ensured compliance with federal, state, and local leave regulations and company policies.
- Prepared reports, audits, and documentation supporting leave management and compliance requirements.
- Identified and implemented improvements in leave administration processes, enhancing overall employee experience and satisfaction.
Benefits Analyst
RAKUTEN INTERNATIONAL
11.2021 - 11.2025
- Supported administration of health and welfare benefits, retirement plans, leave programs, and employee well-being programs.
- Maintained and distributed Summary Plan Descriptions (SPDs) in collaboration with ERISA counsel.
- Executed annual Open Enrollment tasks, managing communications, system updates, testing, and implementation of new plan-year benefits to enhance employee understanding and engagement.
- Responded to and resolved employee benefits and wellness inquiries while providing high-quality customer service.
- Developed and maintained comprehensive benefits process documentation for Benefits team, HR, and employees to ensure clarity and compliance.
- Partnered with Payroll and Finance on benefits audits, reporting, and reconciliation activities.
- Conducted periodic benefits audits to assess compliance and identify process improvements, contributing to more efficient operations.
- Administered leave programs, including FMLA, PTO, and disability leave, ensuring accurate tracking and compliance.
Canadian & U.S. Benefits Administrator
NABORS INDUSTRIES
01.2019 - 04.2020
- Administered Canadian and U.S. health, welfare, and retirement programs, including medical, dental, FSA, life insurance, disability, leave of absence, defined benefit, and defined contribution plans.
- Investigated and addressed eligibility and coverage issues across benefits programs, enhancing employee understanding and access.
- Resolved employee benefits inquiries and issues, ensuring compliance with service expectations.
- Coordinated new-hire benefits materials and reviewed new-hire enrollments for accuracy.
- Processed benefits exceptions, manual enrollments, and qualifying life events.
- Monitored the benefits email inbox and ticketing system, resolving inquiries and escalating issues.
- Coordinated employee requests for additional information and managed correspondence to streamline communication.
- Prepared weekly Excel files and reports for benefits vendors.
- Processed Qualified Medical Child Support Orders in accordance with applicable state requirements.
Account Manager
QUESTCO COMPANIES
10.2017 - 01.2019
- Managed client relationships, coordinating internal resources across business units to resolve escalated client issues, enhancing client satisfaction.
- Managed client expectations regarding capabilities, service delivery, and resolution timelines.
- Advocated for client needs and communicated effectively with internal stakeholders.
- Identified and implemented solutions for non-standard client requests, addressing unique challenges and enhancing client experience.
- Conducted research and root-cause analysis, resolving complex issues related to invoicing, software, and client services to improve service delivery.
- Researched and resolved client contracting issues, including usage terms, restrictions, terminations, software, and scope of work.
- Communicated issue status, findings, and resolutions to internal and external stakeholders.
- Anticipated potential issues and developed contingency plans.
Health & Welfare Quality Auditor / Trainer — Promotion
AON HEWITT
12.2016 - 10.2017
- Developed and coordinated new-hire training programs and materials, enhancing onboarding experience for Health & Welfare Advocacy teams.
- Maintained training materials and quality resources, ensuring compliance with current policies and procedures.
- Conducted phone and workflow audits and provided clear, actionable coaching and feedback.
- Partnered with managers on quality reviews, action plans, and performance improvement initiatives.
- Identified employee strengths and development opportunities, tailoring training to meet team learning needs.
- Collaborated with Advocacy leadership to improve service quality and consistency.
Health & Welfare Benefits Advocate II
AON HEWITT
09.2014 - 12.2016
- Collaborated with health insurance carriers to research and resolve complex benefits issues, enhancing participant support.
- Reviewed and processed employee benefits appeals, ensuring timely resolutions for participants.
- Researched participant issues, gathered required information, documented cases, and conducted timely follow-up.
- Applied strong critical-thinking and research skills to complex health and welfare benefits cases.
- Managed critical and non-critical cases and coordinated manager callbacks.
- Supported resolution of claims involving state-funded insurance programs, including Medicaid and Medicare.
- Maintained client-specific plan provisions and documentation in SharePoint, ensuring compliance and accessibility.
Claims Team Lead
TENET HEALTH GROUP
03.2010 - 09.2014
- Oversaw daily benefits and claims operations, ensuring efficient claims evaluation, adjudication, adjustments, appeals, and customer service.
- Supervised benefits staff through recruiting, onboarding, training, coaching, performance management, and development.
- Ensured compliance with quality and production standards across benefits and claims operations, contributing to overall team performance.
- Managed the appeals process and coordinated claim adjustments.
- Processed and reprocessed claims and reviewed claims involving various exception groups.
- Applied knowledge of medical coding, billing systems, benefits administration, and regulatory requirements.
- Compiled and analyzed operational data to prepare management reports, identifying trends for strategic decision-making.
- Managed departmental budgets, monitored expenditures, analyzed variances, and implemented corrective actions.
Education
High School Diploma -
The Woodlands High School
The Woodlands, TX05-2005
No Degree - Human Resources Management
Lone Star College–North Harris
Houston, TXSkills
- Benefits administration
- Health and welfare benefits
- Process improvement
- Vendor management
- Benefits reporting
- Workday support
- Microsoft Office suite expertise
- Leave administration
- Open enrollment management
COMMUNITY LEADERSHIP
Society of Champions Outreach — Nonprofit Organization, Board President
Timeline
Senior Benefits Analyst
INDEPENDENT CONSULTANT
04.2026 - Current
Leave Administrator — Contractor
GLOBAL TECHNICAL TALENT, INC. — GEICO INSURANCE
12.2025 - 04.2026
Benefits Analyst
RAKUTEN INTERNATIONAL
11.2021 - 11.2025
Canadian & U.S. Benefits Administrator
NABORS INDUSTRIES
01.2019 - 04.2020
Account Manager
QUESTCO COMPANIES
10.2017 - 01.2019
Health & Welfare Quality Auditor / Trainer — Promotion
AON HEWITT
12.2016 - 10.2017
Health & Welfare Benefits Advocate II
AON HEWITT
09.2014 - 12.2016
Claims Team Lead
TENET HEALTH GROUP
03.2010 - 09.2014
High School Diploma -
The Woodlands High School
No Degree - Human Resources Management
Lone Star College–North Harris