Trish Crouse
Saint Augustine,USA
Summary
Dedicated and results-driven Sales Associate with over 20 years of experience delivering high-quality customer service and exceeding sales goals through expert product knowledge and needs assessment. Recognized for mentoring team members, resolving customer concerns with professionalism, and leading high-performing teams. Strong ability to manage processes from initiation to completion with exceptional attention to detail.
Overview
26
26
years of professional experience
Work History
Senior Customer Care Associate
Home Depot Pro / HD Supply
Jacksonville, FL, USA
02.2020 - Current
- Manage end-to-end order placement, appliance installation scheduling, and order tracking using multiple systems.
- Collaborate with vendors, warehouse teams, sales reps, and credit department to resolve disputes and increase customer satisfaction.
- Specialize in HRS invoicing, requiring precision and accuracy in processing Home Renovation Service documents.
Pro Department Supervisor
The Home Depot
Roanoke, VA, USA
11.2009 - 02.2020
- Led a team focused on meeting the unique needs of Pro customers through tailored service and expanded product offerings.
- Developed a business model for Pro Desk operations adopted by the district for training purposes.
- Oversaw team meetings, hiring, performance coaching, scheduling, and issue resolution.
Customer Service Associate
The Home Depot
Roanoke, VA, USA
11.2007 - 11.2009
- Provided responsive and courteous support by directing customer inquiries, managing orders, and resolving escalations efficiently.
Head Cashier
The Home Depot
Roanoke, VA, USA
07.2007 - 11.2007
- Supported front-end operations including training staff, promoting upsells, managing transactions, and resolving technical issues.
Hotel Manager
The Monterey Inn
St. Augustine, FL, USA
07.2000 - 06.2007
- Hired and managed a staff of 15+, ensuring smooth operations, guest satisfaction, and effective marketing strategies.
- Handled financial reporting, reconciliations, and issue resolution while maintaining high service standards.
Dispach Valley and Bell Services
Walt Disney World Resort
Orlando, FL
04.1999 - 07.2000
- Collaborated with Front Desk, Concierge, and other resort departments to coordinate seamless guest arrivals and departures.
- Handled VIP and special request services with professionalism and confidentiality, upholding Disney’s standards of excellence.
- Maintained a polished appearance and professional demeanor, consistently upholding Disney’s Five Keys: Safety, Courtesy, Show, Efficiency, and Inclusion
Education
Glenvar High School
Salem, VA1998
Skills
- Customer Relationship Management
- Detail-Oriented
- Multi-Tasking and Prioritization
- Conflict Resolution
- Negotiation and Sales Strategy
- Self-Motivated Leadership
Community Involvement And Honors
- District Team Depot Captain, 2009-2020, Led community improvement initiatives for veterans, children's hospitals, and schools.
- Volunteer, Seawolf Privateers, Organize events supporting foster and displaced children, strengthening family connections and offering support resources.
Timeline
Senior Customer Care Associate
Home Depot Pro / HD Supply
02.2020 - Current
Pro Department Supervisor
The Home Depot
11.2009 - 02.2020
Customer Service Associate
The Home Depot
11.2007 - 11.2009
Head Cashier
The Home Depot
07.2007 - 11.2007
Hotel Manager
The Monterey Inn
07.2000 - 06.2007
Dispach Valley and Bell Services
Walt Disney World Resort
04.1999 - 07.2000
Glenvar High School