Trish Diaz
Abingdon,Virginia
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
29
29
years of professional experience
Work History
Administrative Services Assistant
Arden Memory Care
07.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained confidentially of information regarding clients and company.
Owner/Operator
From Within Spa And Wellness
06.2015 - 03.2018
- Managed day-to-day business operations.
- Client consults, performed services
Owner/Operator
Spataneity Spa And Wellness Center
01.2006 - 05.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Evaluated suppliers to maintain cost controls and improve operations
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Created and monitored promotional approaches to increase sales and profits.
Esthetician/Massage Therapist
Ava's Day Spa And Boutique
05.2004 - 12.2005
Esthetician/Massage Therapist
The Aesthetic Clinique And Medi Spa
06.2003 - 05.2004
Massage Therapist
The Massage Institute
03.2001 - 10.2002
Patient Reactivation Coordinator
Dr.'s Martin, Pfab And Associates
08.2000 - 02.2001
Catering Director
Hermitage Country Club
02.1996 - 06.2000
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Catering Sales Assistant to Director of Sales
HI Management
11.1994 - 02.1996
Club House Manager
Brooke Valley Country Club
09.1993 - 10.1994
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Education
Massage Therapy - Massage Therapy
Virginia School of Technology
Richmond, United States06.2005
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Nassau Community College
Garden City, NYSkills
- Staff Management
- Employee Training
- Business Planning
- Financial Management
- Business Administration
- Customer Service
- Business Marketing
- Purchasing and Planning
- Policies and Procedures Development
- Customer Relations
- Coaching and Mentoring
- Attention to Detail
Timeline
Administrative Services Assistant
Arden Memory Care
07.2022 - 12.2022
Owner/Operator
From Within Spa And Wellness
06.2015 - 03.2018
Owner/Operator
Spataneity Spa And Wellness Center
01.2006 - 05.2015
Esthetician/Massage Therapist
Ava's Day Spa And Boutique
05.2004 - 12.2005
Esthetician/Massage Therapist
The Aesthetic Clinique And Medi Spa
06.2003 - 05.2004
Massage Therapist
The Massage Institute
03.2001 - 10.2002
Patient Reactivation Coordinator
Dr.'s Martin, Pfab And Associates
08.2000 - 02.2001
Catering Director
Hermitage Country Club
02.1996 - 06.2000
Catering Sales Assistant to Director of Sales
HI Management
11.1994 - 02.1996
Club House Manager
Brooke Valley Country Club
09.1993 - 10.1994
Massage Therapy - Massage Therapy
Virginia School of Technology
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Nassau Community College
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