TRISH DIERSEN
Wayzata,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Minnesota Duty Officer
BCA State of Minnesota
St. Paul, MN
09.2022 - Current
- Handled emergency calls effectively by dispatching the necessary BCA agents efficiently.
- Ensured the accuracy of incident documentation by reviewing it before submitting daily logs and notification checks.
- Assisted BCA Agents in their day-to-day operations, whether on-site or at the office.
- Streamlined communication between callers and state agencies to optimize resource coordination.
- Worked together with state agencies to effectively respond to emergencies.
- Analyzed caller conditions to establish the most effective course of action.
- Ensured accurate record maintenance of emergency management activities involving drills, reports, and exercises.
- Monitored weather conditions and tracked potential disasters for timely response efforts.
- Demonstrated speed and effectiveness in attending to emergency situations by promptly addressing requests from local officials.
- Maintained accurate records of BCA Agents' crime scenes and NCIC requests on a daily basis.
- Conducted background checks on individuals when requested by BCA Agents.
- Answered non-emergency phone lines and provided necessary assistance.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Conducted necessary criminal history checks using state databases.
- Logged incoming calls, incidents, and relevant information into the system.
- Collected, evaluated, analyzed, and disseminated information in a timely manner, to federal, state, and local government agencies.
- Evaluated information provided through the BCA Tip Line to correctly assign it to the relevant department.
- Achieved proficiency in processing Amber, Blue, and Silver Alerts by adhering to existing protocols.
Military Police Officer
Dept. of Military Affairs
St. Paul, MN
02.2008 - 09.2022
- Interacted with members of the public in a professional manner while representing the Department of Military Affairs.
- Maintained weapons qualifications through regular firearms training exercises.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Enforced traffic laws by issuing citations when necessary.
- Monitored CCTV systems for suspicious activity or potential threats.
- Dispatched police units via radio communications system when necessary.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Conducted random checks of personnel identification cards for security purposes.
- Diffused hostile situations with effective negotiation techniques.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Maintained detailed records and logs of all incidents and actions taken during shifts.
- Administered first aid and emergency medical treatment to injured persons until medical personnel arrived.
Education
Law Enforcement
Military Police Academy
San Angelo, TX07-1989
Skills
- Crisis Management
- Maintaining confidentiality
- Reliability
- Multitasking
- Professionalism
- Attention to Detail
- Goal Setting
- Problem-Solving
- Effective Communication
- Problem-solving abilities
- Teamwork and Collaboration
- Analytical Thinking
- Adaptability and Flexibility
References
References available upon request.
Timeline
Minnesota Duty Officer
BCA State of Minnesota
09.2022 - Current
Military Police Officer
Dept. of Military Affairs
02.2008 - 09.2022
Law Enforcement
Military Police Academy