Trisha Good
Jackson,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Project Coordinator/Organizer
Dane's Family-Owned Auto Body Shop
07.2024 - Current
- Developed and maintained project timelines and schedules to facilitate timely execution of auto body repair tasks.
- Oversaw customer interactions and feedback processes to enhance overall service satisfaction and foster retention.
- Analyzed inventory data and orchestrated supply orders to maintain optimal stock levels for operational effectiveness.
- Developed and integrated process improvements, focusing on optimizing workflow and decreasing repair turnaround durations.
- Compiled comprehensive meeting agendas and minutes for organized distribution and future reference.
- Organized and updated customer job files, facilitating streamlined access to current data and enhancing service delivery.
- Documented all project details meticulously, ensuring accuracy for seamless audits and reliable future referencing.
- Presented timely project status reports to customers, fostering trust and collaboration throughout the project lifecycle.
- Evaluated and adjusted budgets to enhance resource distribution and support project objectives.
Front Office Scheduler
Chelsea Dexter Dental Group
10.2022 - 07.2024
- Organized and optimized patient schedules to facilitate seamless office operations and improve service delivery.
- Streamlined daily scheduling processes, enhancing the reliability of patient records and appointment coordination.
- Coordinated interactions between patients and dental staff, ensuring clarity and efficiency in service delivery.
- Refined confirmation workflows, utilizing proactive communication to effectively reduce client no-show occurrences.
- Instructed new team members on effective use of scheduling software and operational best practices to streamline workflows.
- Facilitated productivity enhancement through careful monitoring and adjustment of schedules aligned with patient requirements and operational priorities.
- Designed and enforced protocols to streamline handling of last-minute cancellations, enhancing operational efficiency.
- Evaluated scheduling processes to uncover best practices, sharing findings with teams to foster continuous improvement initiatives.
- Developed flexible scheduling solutions to ensure seamless operations during unforeseen circumstances.
- Managed daily scheduling systems, ensuring accuracy in patient records and appointments.
Education
Associate of Applied Science - Medical Coding And Billing
Jackson College
Jackson12-2026
Skills
- Critical issue analysis
- Experienced in coordinating projects
- Prioritization and planning skills
- Thorough in quality assurance
- Dual-screen management
- Proficient in managing several phone lines simultaneously
- Detailed transcription experience
- Informed decision-making
- Task scheduling
- Customer service optimization
- Data sourcing
Languages
English
Timeline
Project Coordinator/Organizer
Dane's Family-Owned Auto Body Shop
07.2024 - Current
Front Office Scheduler
Chelsea Dexter Dental Group
10.2022 - 07.2024
Associate of Applied Science - Medical Coding And Billing
Jackson College
Chamber of Commerce - Stockbridge, MI
- Led end-to-end planning and execution of multiple community projects, including large-scale festivals, the Christmas Parade, and the Fall Festival
- Developed project timelines, coordinated resources, and managed event deliverables to ensure on-time and successful completion
- Collaborated with town officials, local businesses, vendors, and volunteers to align project goals and logistics
- Managed vendor selection and contracting, including hiring and scheduling entertainment
- Secured funding through donation and sponsorship requests to support project budgets
- Oversaw on-site execution, risk mitigation, and issue resolution to ensure smooth operations