Motivated team leader with a versatile background in customer service and operations. Expertise in cash handling, problem-solving, and training new team members, ready to support organizational goals and improve customer engagement.
Overview
9
9
years of professional experience
Work History
Shift Leader
Rooftop Macarons
Sacramento, CA
03.2021 - Current
Supervised daily operations, ensuring optimal workflow and team efficiency.
Implemented inventory control measures to minimize waste and maximize profitability.
Enhanced customer service experience by addressing inquiries and resolving issues promptly.
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Wendy's
Sacramento, CA
03.2017 - 02.2019
Delivered exceptional customer service in fast-paced environment.
Operated kitchen equipment and maintained food safety standards.
Collaborated with team members to ensure efficient workflow during peak hours.
Trained new crew members on operational procedures and customer interaction techniques.