Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Trish Le

Sacramento

Summary

Motivated team leader with a versatile background in customer service and operations. Expertise in cash handling, problem-solving, and training new team members, ready to support organizational goals and improve customer engagement.

Overview

9
9
years of professional experience

Work History

Shift Leader

Rooftop Macarons
Sacramento, CA
03.2021 - Current
  • Supervised daily operations, ensuring optimal workflow and team efficiency.
  • Implemented inventory control measures to minimize waste and maximize profitability.
  • Enhanced customer service experience by addressing inquiries and resolving issues promptly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Crew Member

Wendy's
Sacramento, CA
03.2017 - 02.2019
  • Delivered exceptional customer service in fast-paced environment.
  • Operated kitchen equipment and maintained food safety standards.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Trained new crew members on operational procedures and customer interaction techniques.

Education

High School Diploma -

Sheldon High School
Sacramento
05-2021

Associate of Science - Pre-Health Occuopations

Consumnes River College
Sacramento
08-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Creative problem solving

Languages

English
Professional Working

Timeline

Shift Leader

Rooftop Macarons
03.2021 - Current

Crew Member

Wendy's
03.2017 - 02.2019

Associate of Science - Pre-Health Occuopations

Consumnes River College

High School Diploma -

Sheldon High School