Trisha Barro
Honolulu,HI
Summary
Seeking a challenging career that will allow me to utilize my 20+years of successful customer service experience. I possess strong organizational and communication skills, with an advanced understanding of customer needs. My diligent attention to detail results in superior customer service and high levels of satisfaction.
Overview
10
10
years of professional experience
Work History
Project Manager
Independent Third Party Review
Honolulu, HI
05.2024 - Current
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Material Handler
FedEx Ground
Honolulu, HI
11.2023 - 10.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Handled, moved, and stored various non-hazardous and hazardous materials within a warehouse, loading and unloading transport items.
- Recorded inventory statuses ensuring deliveries matched purchases orders
- Worked efficiently and effectively at a fast pace, ensuring all packages were handled appropriately and checked for re-boxing.
- Organized packages, ensuring they were on the right vehicle to be delivered in the right location.
Warehouse Operations Manager
Teapresso Bar LLC.
Honolulu, HI
10.2019 - 11.2023
- Enhanced stock accuracy by consistently updating and maintaining inventory records, monitoring stock levels closely, being aware of shortages or excesses in advance.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control tasks, including counting and stocking of merchandise.
- Consistently lifted materials weighing up to 75 pounds, ensuring efficient handling and movement of goods.
- Promoted a positive working atmosphere through respectful interactions with peers supervisors while maintaining focus on achieving team goals.
- Maintained effective communication with team members to ensure smooth operations.
- Utilize a first -in, first -out approach to alternate goods in inventory , keeping shelves organized and properly stocked.
- Verified orders by comparing names and quantities of packages items with shipping documents.
- Loaded trucks and delivered goods to businesses, ensuring timely and accurate deliveries.
- Prepared orders by processing requests, pulling materials from the warehouse, packing boxes and preparing shipments.
- Picked and packed order items efficiently, reviewing order slips and staging merchandise for shipment.
- Prepared and checked outbound shipments for accuracy.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
IT Help Desk Manager
Chaminade University
Honolulu, HI
10.2018 - 10.2019
- Supervised the Help Desk team and A/V Staff, ensuring efficient operations and high quality service.
- Interviewed, hired, and trained new employees to maintain a skilled workforce.
- Coordinated day-to-day Help Desk operations, monitoring progress and accuracy for timely problem resolution.
- Managed staff scheduling to ensure adequate Help Desk coverage.
- Conducted performance evaluations and handled disciplinary matters for team members.
- Conducted performance evaluations and handled disciplinary matters for team members.
- Oversaw Computer Laboratory Monitors and A/V scheduling,ensuring procedural accuracy and completion.
- Served as a primary contact for all Help Desk functions, involving problem escalation procedures as needed.
- Complied daily, weekly, and monthly statistics and status reports to track performance.
- Provided direct assistance for issues resolvable over the phone, particularly with Microsoft Office Suite, Windows, eCollege, Portal and email.
- Reviewed service requests entered into Help Desk database for quality assurance.
- Assisted walk-in clients and updated print credits for students as necessary.
- Created reference documentation to enhance self-help resources for students, faculty, and staff.
- Performed additional duties as assigned by the Director of Client Services and Dean of Information Technologies ans Support Services.
Student Services Coordinator
Department of Education
Honolulum HI
08.2015 - 10.2018
- Supervised the Help Desk team and A/V Staff, ensuring efficient operations and high quality service.
- Interviewed, hired, and trained new employees to maintain a skilled workforce.
- Coordinated day-to-day Help Desk operations, monitoring progress and accuracy for timely problem resolution.
- Managed staff scheduling to ensure adequate Help Desk coverage.
- Conducted performance evaluations and handled disciplinary matters for team members.
- Conducted performance evaluations and handled disciplinary matters for team members.
- Oversaw Computer Laboratory Monitors and A/V scheduling,ensuring procedural accuracy and completion.
- Served as a primary contact for all Help Desk functions, involving problem escalation procedures as needed.
- Complied daily, weekly, and monthly statistics and status reports to track performance.
- Provided direct assistance for issues resolvable over the phone, particularly with Microsoft Office Suite, Windows, eCollege, Portal and email.
- Reviewed service requests entered into Help Desk database for quality assurance.
- Assisted walk-in clients and updated print credits for students as necessary.
- Created reference documentation to enhance self-help resources for students, faculty, and staff.
- Performed additional duties as assigned by the Director of Client Services and Dean of Information Technologies ans Support Services.
Education
High School Diploma -
Waipahu High School
Waipahu, HI01-1998
Skills
- Positive Attitude
- Excellent Communication Skills
- Strong Time Management
- Team Player
- Flexible and Adaptable
- Works well under pressure
- Dependable
- People-Oriented, Organized and Multi-Tasking
- Proficient in Computer Programs such as Windows, Ms Word, MS Excel, Internet and Email
- Operates Office Technology including fax/copy machines, typewriters, and multi-line phones
- 10-key prficiency
- Typing speed 45 wpm
Timeline
Project Manager
Independent Third Party Review
05.2024 - Current
Material Handler
FedEx Ground
11.2023 - 10.2024
Warehouse Operations Manager
Teapresso Bar LLC.
10.2019 - 11.2023
IT Help Desk Manager
Chaminade University
10.2018 - 10.2019
Student Services Coordinator
Department of Education
08.2015 - 10.2018
High School Diploma -
Waipahu High School