Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Trisha Craddock

Austin

Summary

Results-driven talent acquisition and data analytics professional with 7+ years at Google, specializing in sourcing strategy, pipeline management, and process optimization across engineering, sales, and executive roles. Known for building innovative recruiting tools, dashboards, and training resources that streamline hiring operations and improve team performance. Recently returned from a planned family sabbatical, bringing renewed energy, adaptability, and focus to the next professional chapter.

Overview

13
13
years of professional experience

Work History

Key Accounts Manager

Mosaic
03.2024 - 09.2024
  • Spearheaded efforts to support a client in launching a new product
  • Sourced, recruited and interviewed new talent for various positions
  • Managed relationships with key clients, coordinating cross-functional teams, and ensuring effective communication throughout the launch process
  • Developed and executed strategies to maximize launch preparation for product visibility and customer satisfaction, conducted market analysis to identify opportunities, and provided ongoing support and feedback to the client
  • My role was pivotal in driving successful implementation and achieving key performance metrics, ultimately contributing to the product's successful market entry

Professional Sabbatical

Personal Sabbatical
03.2023 - 02.2024
  • Following a seven-year tenure at Google, took a planned sabbatical after a company-wide restructuring to focus on personal and professional growth.
  • Navigated new responsibilities requiring adaptability, problem-solving, and time management under high-demand circumstances.
  • Maintained industry engagement through ongoing reading, networking, and market research.
  • Returned with renewed focus, resilience, and clarity on long-term career direction.

Senior Technical Recruiter

Google
04.2016 - 03.2023
  • Hired 40+ candidates annually for software engineering and cloud executive roles, consistently meeting or exceeding hiring targets.
  • Developed a reputation as a data expert, providing actionable insights from complex datasets to improve recruitment processes and decision-making.
  • Authored and implemented process improvements and reporting tools, achieving over 95% favorable candidate experience scores.
  • Built and launched centralized pipeline tracker (go/growce) for Google Cloud Staffing, improving visibility across the Mid-Atlantic and Southeast for Enterprise Sales & Engineering.
  • Designed and deployed multiple internal Google sites (e.g., go/androidswe, go/SWE-Cademy, go/KAD-cloudhub) to standardize onboarding, training, and sourcing resources.
  • Created targeted referral campaigns that generated 35% of the hiring pipeline for high-priority roles.
  • Developed dashboards and automated reporting tools using PLX, enabling leadership to analyze hiring trends and track progress to goal across Cloud Sales.
  • Coached and mentored an 8-member sourcing team, fostering an inclusive, collaborative culture and improving performance.
  • Spearheaded onboarding programs for new sourcers, shortening ramp-up time by two weeks and improving training effectiveness.
  • Led process improvement initiatives, reducing time-to-hire and increasing recruiter productivity by streamlining data tracking and resource sharing.
  • Served on Team Culture Committee, organizing events and recognition programs to strengthen engagement and team cohesion

SMB Account Executive

Apple Inc.
06.2011 - 04.2016
  • Qualified new business accounts using discovery to create sales opportunities.
  • Established credibility through active listening, asked open ended questions and shared success stories with new prospects.
  • Generated $1.5M in sales revenue over a 5-month rolling quarter (Top 10% of team average).
  • Enrolled 65% of customer accounts in Equipment Refresh Program, this resulted in 95% favorable experience and 100% issue resolution for customer satisfaction.
  • Consistently awarded top performer every quarter for 2 consecutive years.
  • Collaborated with key decision makers to accelerate org wide quarterly sales competitions to achieve sales quota.
  • Developed highly effective sales script templates and training materials for organizational use.
  • Provided end to end solutions identifying opportunities for increased profitability, cross-selling additional products/services or SaaS upgrades to existing or proposed hardware to enhance solution functionality and increase efficiency.
  • Secured contract renewals and first call close, leveraging the beneficial value of reserving business capital for other business expenses, reaping tax benefits and procurement for recurring purchase orders.
  • Consistently landed in top 3 CSAT (customer satisfaction) representatives across entire sales department with the highest achievement across the board in customer satisfaction.
  • Pitched customized hardware-based solutions, including recommendation for DEP (Device Enrollment Program aka Apple Business Manager) to generate high revenue.
  • Subject Matter expert using (CRM) Customer Relationship Management to collect, organize and manage sales data and customer information.

Education

Bachelor of Arts (BA) - Communications, Business

Texas State University
San Marcos, TX

Skills

  • Program Management
  • Onboarding & Training Facilitation
  • Cross-Functional Collaboration
  • Talent Acquisition & Sourcing
  • Relationship Management
  • Data Analysis & Reporting
  • Diversity & Inclusion Initiatives
  • Communication & Technical Presentations
  • Team Management & Coaching
  • Problem Solving & Process Improvement
  • Applicant Tracking Systems
  • CRM Software Proficiency
  • G-Suite & Microsoft Office suite expertise

Affiliations

  • Hand Embroidery, baking and cooking

Timeline

Key Accounts Manager

Mosaic
03.2024 - 09.2024

Professional Sabbatical

Personal Sabbatical
03.2023 - 02.2024

Senior Technical Recruiter

Google
04.2016 - 03.2023

SMB Account Executive

Apple Inc.
06.2011 - 04.2016

Bachelor of Arts (BA) - Communications, Business

Texas State University

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