Microsoft 365
Trisha Daniels
Cataula,USA
Summary
Experienced Office Manager offering excellent communication and computer skills. Works with a high level of awareness and fluidity. Can flawlessly manage multiple projects with confidence and confidentiality while concurrently meeting deadlines.
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of the Army
10.2016 - 06.2018
- Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting.
- Enters, manipulates, and/or retrieves information and data from automated systems, such as, Composite Health Care System (CHCS), the Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS), Defense Manpower Human Resource System Information (DMHRSi) and Clinical Information System (CIS).
- Utilizes Composite Health Care System (CHCS) and the Armed Forces Health Longitudinal Technology Application (AHLTA) to schedule patients for group and individual sessions.
- Enters, manipulates, and/or retrieves information and data from CHCS, AHLTA, and other Clinical Information Systems.
- Knowledgeable and careful in applying Health Insurance Portability and Accountability Act (HIPAA) rules and other program guidelines regarding patient rights, privacy and confidentiality.
- Receives telephone calls and walk-ins and ascertains the nature of the call and personally responds to routine and non-technical requests for information.
- Screens calls to the Clinical Director and other professional staff responding to routine matters and referring other inquiries to appropriate personnel.
- Maintains office calendar and scheduled appointments for Clinical Director and office clinical staff.
- Upholds provider’s monthly work template, and schedules patient’s appointments accordingly.
- Prepares official correspondence and maintains minutes of clinic activities based on knowledge of supervisor’s needs and program requirements.
- From verbal instructions, prepares special reports, data or correspondence using office automation hardware and software.
- Prepares outgoing correspondence and reviews documents requiring the signature of the Clinical Director and for other clinical staff for correct format, grammar and conformance with regulations.
- Tracks ongoing staff actions, coordinates with other divisions for input and liaisons with higher headquarters on suspense related issues for Clinic.
- Identifies office automation duties, which can be accomplished faster and easier by creating databases, spreadsheets, etc.
- Uses automated resources to set up document shells or format styles that can be retrieved for use whenever needed
- 40 hrs/wk
Administrative Support Assistant
Department of the Army
01.2016 - 10.2016
- Responsible for management of the clinic reception duties, overall administrative services essential to the daily operations of the organization, patient appointing and workload accountability and reporting.
- Performs a wide range of word processing, data management and computer-based functions, as well as equipment accountability and facility management.
- Utilizes Composite Health Care System (CHCS) and the Armed Forces Health Longitudinal Technology Application (AHLTA) to schedule patients for group and individual sessions.
- Enters, manipulates, and/or retrieves information and data from CHCS, AHLTA, and other Clinical Information Systems.
- Knowledgeable and careful in applying Health Insurance Portability and Accountability Act (HIPAA) rules and other program guidelines regarding patient rights, privacy and confidentiality.
- Receives telephone calls and walk-ins and ascertains the nature of the call and personally responds to routine and non-technical requests for information.
- Screens calls to the Clinical Director and other professional staff responding to routine matters and referring other inquiries to appropriate personnel.
- Maintains office calendar and scheduled appointments for Clinical Director and office clinical staff.
- Upholds provider’s monthly work template, and schedules patient’s appointments accordingly.
- Prepares official correspondence and maintains minutes of clinic activities based on knowledge of supervisor’s needs and program requirements.
- From verbal instructions, prepares special reports, data or correspondence using office automation hardware and software.
- Prepares outgoing correspondence and reviews documents requiring the signature of the Clinical Director and for other clinical staff for correct format, grammar and conformance with regulations.
- Tracks ongoing staff actions, coordinates with other divisions for input and liaisons with higher headquarters on suspense related issues for Clinic.
- Identifies office automation duties, which can be accomplished faster and easier by creating databases, spreadsheets, etc.
- Uses automated resources to set up document shells or format styles that can be retrieved for use whenever needed
- 40 hrs/wk
Program Assistant
United States Department of Agriculture
11.2015 - 01.2016
- Collected and verified the accuracy of information pertaining to the animal health disease outbreak, as provided by Emergency Response staff, using specific guidelines and established procedures.
- Entered animal health emergency information into a proprietary electronic data system that is used to monitor and analyze the situational progress of animal health during a disease outbreak.
- Kept assigned animal health emergency data up to date and properly secured within data systems.
- Tracked animal health emergency activities in well-established and defined processes.
- Implemented file organization system closely following and applying regulated directives, increasing total department efficiency.
- Provided courteous telephone coverage, answered questions of callers and directed calls to appropriate individuals.
- Served as the, Travel and Expense System Administrator (Concur) subject matter expert for the district.
- Responsible for the control and coordination of all required actions to support successful deployments, operation and management.
- Performed various accounting system applications to resolve problems of processed transactions on existing transaction records to modify automated processes in existing accounts.
- 40 hrs/wk
Human Resources
US Army
08.2008 - 09.2013
- Typed memos, surveys, payment vouchers, position codes and other materials.
- Oversaw daily office operations for employees.
- Composed and drafted all outgoing correspondence and reports for managers.
- Served as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems to foster positive environment.
- Established and maintained computer records, including recruitment files and tests, general files and other information.
- Assisted employees with routine personnel related questions as the first point of contact for employee related issues.
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquired, distributed and stored supplies.
- 60 hrs/wk
Administrative Assistant
US Army
12.2006 - 08.2008
- Prepared and managed departmental budgets.
- Arranged staff work schedules.
- Designed project-specific spreadsheets and PowerPoint presentations.
- Coordinated meetings and ensured that conference room was ready for in-house meetings.
- Hired, trained and supervised administrative staff members.
- Thrived to streamline flow of interoffice communications.
- Planned, developed, or implemented office safety and security programs and activities.
- Organized or directed preparation of correspondence, reports, and operations.
- Conferred with department heads to coordinate office activities, such as production, records control, or purchasing.
- Reviewed invoices, work orders, consumption reports.
- Scheduled or monitored pickup, delivery, or distribution of products or materials.
- 50 hrs/wk
Education
Associate of Arts - General Studies
Pierce College
Lakewood, WA01.2015
Associate of Applied Science - Radiation Therapy
Cambridge College of Healthcare And Technology
Atlanta, GA01.2023
Skills
- Experienced in overseeing multiple tasks without compromising standards
- Efficient task prioritization
- Adept at Microsoft Office software
- Experienced in analyzing challenges to create efficient resolutions
- Skilled at managing time effectively under pressure
- Collaborative team member
- Strong research abilities
- Clear and concise communicator
- Detail-oriented organizer
- Proficient in adhering to instructions
- Knowledge of HIPAA standards
- Compassionate patient interactions
Certification
- Basic Life Support (CPR and AED): 2025
- CPR Plus – Columbus, GA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Google Workspace
Electronic Health Records
Medical Imaging Software
Lab Information Systems
Medical Billing & Revenue Cycle Management
Languages
English
Spanish
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Medical Support Assistant
Department of the Army
10.2016 - 06.2018
Administrative Support Assistant
Department of the Army
01.2016 - 10.2016
Program Assistant
United States Department of Agriculture
11.2015 - 01.2016
Human Resources
US Army
08.2008 - 09.2013
Administrative Assistant
US Army
12.2006 - 08.2008
Associate of Arts - General Studies
Pierce College
Associate of Applied Science - Radiation Therapy
Cambridge College of Healthcare And Technology