Trisha Peterson
Marianna
Summary
Compassionate professional with background in companion caregiving. Experience includes providing mental, emotional, and physical support to elderly or disabled patients while also assisting with daily tasks and medication management. Strengths lie in strong communication skills, patience, empathy, and ability to create comfortable environments for clients. Previous roles have led to improved quality of life for individuals under care.
Overview
17
17
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Companion Caregiver
Northwest Florida Quality Care Services
Marianna
09.2024 - Current
- Provided companionship and emotional support to clients in various settings.
- Assisted with daily living activities, outings, and crafts.
- Monitored client health and reported changes to group home.
- Provided companionship and emotional support to clients in their homes.
- Engaged clients in social activities to promote mental stimulation and well-being.
- Maintained a clean and safe environment for clients, ensuring comfort and hygiene.
- Performed grocery shopping for clients according to their dietary requirements.
- Provided emotional support during difficult times like illness or bereavement.
- Took part in community-based activities with the elderly client in order to increase social interaction opportunities.
- Accompanied clients on walks outdoors for exercise and fresh air.
- Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
Lead Resident Unit Specialist
APD Sunland
Marianna
08.2019 - Current
- Managed daily operations and care for residents at APD Sunland.
- Collaborated with healthcare teams to ensure comprehensive support for residents.
- Facilitated recreational activities to promote resident engagement and well-being.
- Maintained accurate documentation of resident care and incidents as required.
- Created a safe environment for all residents while encouraging independence.
- Collaborated with other staff members to ensure the safety of each resident.
- Reported any incidents or accidents according to facility protocols.
- Responded quickly and appropriately to any medical or behavioral emergencies that arose.
- Assist residents with daily living skills.
- Provided transportation services for appointments and outings as needed.
- Manage the house to make sure residents get proper care.
- Provided personal care and assistance with daily living activities.
- Assisted clients with mobility, ensuring safety and comfort during transfers.
- Maintained a clean and safe environment for clients at all times.
- Documented daily care activities and changes in client conditions accurately.
- Collaborated with healthcare professionals to coordinate comprehensive care plans.
- Supported bathing, dressing and personal care needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Merchandiser
Driveline Merchandising
Marianna
07.2019 - 03.2023
- Managed product displays to enhance visibility and attract customer attention.
- Coordinated inventory levels to ensure optimal stock availability for stores.
- Trained team members on merchandising standards and best practices.
- Conducted regular store visits to assess product placement and compliance.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Printed labels and tags for for-sale merchandise.
- Cleaned and organized display cases, shelves and aisles.
- Placed prices and descriptive signage to enhance displays and promote items.
- Built effective partner store relationships to improve customer satisfaction.
Cashier
Cheveron
Marianna
03.2018 - 08.2019
- Processed customer transactions efficiently and accurately at busy Chevron locations.
- Managed cash register operations, ensuring balanced drawers and secure cash handling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Educated customers on promotional offers and loyalty programs to increase engagement.
- Followed safety protocols diligently to ensure a safe environment for customers and staff.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Speed Track
Marianna
02.2015 - 01.2017
- Processed customer transactions efficiently and accurately at service counter.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
Bookkeeper
Bonfire Club
Gordon
03.2012 - 06.2014
- Managed payroll processing and ensured timely employee payments.
- Recorded financial transactions accurately in accounting software.
- Reconciled bank statements with internal financial records.
- Provided support during audits by gathering necessary financial documentation.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
Bartender/Door Host
Bonfire Club
Gordon
11.2009 - 12.2013
- Prepared and served a variety of beverages to patrons.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to enhance their overall experience.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Handled cash transactions and processed payments accurately.
- Ensured compliance with health and safety regulations consistently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Welcomed guests and ensured a positive entry experience.
- Enforced club policies to maintain a respectful environment.
- Collaborated with security personnel during events for safety measures.
- Managed lost and found items with attention to detail.
- Answered phone inquiries about reservations or seating availability.
- Informed guests of daily specials and menu items upon request.
- Assisted with seating arrangements for large parties or special events.
- Escorted VIPs to their tables and provided personalized services.
- Verified IDs of customers and checked for age eligibility.
Waitress
Gateway Cafe
Donalsonville
07.2010 - 12.2010
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using the point-of-sale system.
- Delivered food and beverages promptly to ensure guest satisfaction and comfort.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Handled payment transactions securely while ensuring accurate billing for guests.
- Assisted in training new waitstaff on menu items and service procedures.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained cleanliness of assigned areas using industry-standard tools and techniques.
- Collaborated with team members to execute daily cleaning schedules effectively.
- Followed safety protocols while handling chemicals and cleaning agents.
- Reported maintenance issues to ensure timely resolutions and facility upkeep.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Collaborated with team members to streamline prep processes during busy shifts.
Waitress Supervisor
Malone City Cafe
Malone
11.2008 - 08.2009
- Supervised daily operations and ensured smooth service flow during busy shifts.
- Trained new staff on menu offerings and customer service standards.
- Managed staff schedules to optimize coverage during peak hours and events.
- Handled customer complaints with professionalism and empathy to ensure resolution.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented training programs focused on enhancing team performance and efficiency.
Education
Adult Education
Marianna, FLSome College (No Degree) - General Studies
Chipola College
Marianna, FLSome College (No Degree) - Gender Studies
Bainbridge College
Bainbridge, GASkills
- Companionship provision
- Daily living assistance
- Health monitoring
- Emotional support
- Resident care management
- Collaboration with healthcare teams
- Incident reporting
- Customer engagement
- Time management
- Team leadership
- Training and development
- Physical assistance
- Social interaction
- Mobility assistance
- Fall prevention
- Hygiene assistance
- Dementia care
- Behavioral management
- First aid and CPR
- Toileting support
- Grooming support
- Client documentation
- Adaptability and flexibility
- Safety awareness
- Hoyer lifting equipment
- HIPAA compliance
- Verbal and written communication skills
- First aid and safety
- Compassion and empathy
- Flexible schedule and availability
- Client transportation
- Housekeeping tasks
- ADL assistance
- Housekeeping
- Lifting and transferring
- Elderly care
- Special needs care
- Records maintenance
- COVID-19 safety policies
- Autism support
- Problem-solving
- Direct patient care
- Documentation accuracy
- Transportation services
Certification
- Basic life support certified
- M.a.n.t certified
References
References available upon request.
Timeline
Companion Caregiver
Northwest Florida Quality Care Services
09.2024 - Current
Lead Resident Unit Specialist
APD Sunland
08.2019 - Current
Merchandiser
Driveline Merchandising
07.2019 - 03.2023
Cashier
Cheveron
03.2018 - 08.2019
Cashier
Speed Track
02.2015 - 01.2017
Bookkeeper
Bonfire Club
03.2012 - 06.2014
Waitress
Gateway Cafe
07.2010 - 12.2010
Bartender/Door Host
Bonfire Club
11.2009 - 12.2013
Waitress Supervisor
Malone City Cafe
11.2008 - 08.2009
Adult Education
Some College (No Degree) - General Studies
Chipola College
Some College (No Degree) - Gender Studies
Bainbridge College