TRISHA HAZZARD
New York
Summary
Detail-oriented and patient-focused professional with experience in insurance verification, patient registration, and financial eligibility screening. Adept at handling sensitive information with accuracy and compliance with HIPAA regulations. Strong background in customer service, data management, and investigation, with a proven ability to assist patients in navigating healthcare services and financial options. Experienced in conducting interviews, verifying insurance benefits, and updating electronic health records.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Background Investigator
PERATON
01.2023 - Current
- Conducted in-depth investigations, verifying confidential data, and assessing eligibility requirements.
- Managed a caseload of 10-20 cases, ensuring accuracy in compliance with federal guidelines.
- Performed detailed interviews and data verification, applicable to insurance and patient screening.
Sales Development Representative
Accessibe
01.2020 - 07.2022
- Identified and qualified new business leads through prospecting, cold calling, and targeted outreach, achieving a 15% increase in business opportunities
- Enhanced client engagement strategies to improve response rates by 20%, securing an average of 10 high-quality meetings with prospective clients weekly
- Collaborated with internal teams to optimize sales processes and improve alignment with accessibility standards, driving increased client satisfaction and compliance
Customer Success Representative
FEMA
09.2019 - 03.2022
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
Boatswains Mate
United States Navy
05.2010 - 11.2014
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
- Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
Education
Bachelor of Science - Information Technology
DeVry University
New York, NY05-2019
Skills
- Insurance Eligibility Verification & Benefits Coordination
- Patient Registration & Financial Screening
- EPIC & Electronic Health Records (EHR) Data Management
- HIPAA Compliance & Confidential Data Handling
- Customer Service & Patient Communication
- Billing Inquiries & Account Resolution
- Investigative Interviews & Documentation
- Strong Organizational & Multi-Tasking Abilities
Certification
Google Cybersecurity Certification
Timeline
Background Investigator
PERATON
01.2023 - Current
Sales Development Representative
Accessibe
01.2020 - 07.2022
Customer Success Representative
FEMA
09.2019 - 03.2022
Boatswains Mate
United States Navy
05.2010 - 11.2014
Bachelor of Science - Information Technology
DeVry University
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