Trisha Johnstone
League City,TX
Summary
Focused Compliance and Operations Manager bringing 24 years of experience. Flexible and adaptable with strong communication and relationship management skills. Strong aptitude for leading teams to effectively address patient and physician needs.
Overview
25
25
years of professional experience
Work History
Compliance Director
Houston Premier Radiology/Capitol Imaging Services
Houston, TX
05.2021 - Current
- Conducted reviews to foster ongoing compliance with DSHS, CMS and ACR regulations.
- Maintained all components of DSHS requirements and maintained excellent records for regulatory visits.
- Conducted training sessions to ensure staff members remain current on compliance requirements.
- Monitored compliance risk controls to identify deviations and offer recommendations.
- Developed and implemented comprehensive compliance policies and procedures.
- Maintained medical supply levels ensuring ordering of quality products while working with multiple vendors to keep pricing at the best possible rates.
- Monitored workflow daily and communicated with multiple radiologist groups to reduce report turn around time.
- Scheduled and maintained medical equipment service and performance evaluation records ensuring they were completed within regulatory timeframes.
- Completed all staff payroll while monitoring overtime and opportunities for efficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted patients and referring physicians to quickly resolve any complaints.
Radiology Manager
Lakeside MRI
Webster , TX
01.2018 - 01.2020
- Managed daily operations of the single site imaging facility.
- Completed day-to-day duties accurately and efficiently.
- Ensured compliance with DSHS and CMS regulations regarding the use of radiation in medical imaging.
- Oversaw recruitment and hiring of radiology personnel.
- Developed and enforced radiology policies and standard procedures.
- Implemented processes designed to reduce waiting times for patients receiving imaging services.
- Coordinated activities between radiologists and referring physicians to ensure timely communication of test results.
Radiology Director II
Memorial Hermann Healthcare System
Houston, TX
05.2008 - 12.2017
- Managed daily operations for multiple outpatient imaging and breast care service locations.
- Completed and managed to yearly operation budgets.
- Hired full time and on call radiology staff.
- Review technologists QC and modality logs for compliance.
- Maintained radiology equipment and performance record for DSHS, ACR and TJC.
- Train and educate business office staff on system changes ans updates.
- Assist technologist with PAC's issues.
- Facilitate monthly staff meetings to ensure all staff is updated on all quality and regulatory material.
- Reconcile any patient or referring physician complaints.
- Started and maintained breast tumor board on community campus.
- Worked closely with community orthopedic providers to run multiple sports clinics for high school and professional sports teams.
- Work closely with multiple radiologists to ensure timely report turn around time.
Director of Operations
River Oaks Imaging & Diagnostic
Houston, TX
02.1999 - 05.2008
- Managed daily operations of multiple imaging facilities.
Education
General Studies
College of The Mainland
Texas City Skills
- Regulatory Documentation
- Regulatory Compliance Oversight
- Operations Management
- Recruitment and Hiring
- Patient Care Standards
- Policy Updating
- Radiation Safety Protocols
- Infection Control
- HIPAA Compliance
- Attention to Detail
- Equipment Management
References
References available upon request.
Timeline
Compliance Director
Houston Premier Radiology/Capitol Imaging Services
05.2021 - Current
Radiology Manager
Lakeside MRI
01.2018 - 01.2020
Radiology Director II
Memorial Hermann Healthcare System
05.2008 - 12.2017
Director of Operations
River Oaks Imaging & Diagnostic
02.1999 - 05.2008
General Studies
College of The Mainland
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