Summary
Overview
Work History
Education
Skills
Emergency Contacts
Certification
Interests
Timeline
Generic

Trisha Jumbo

Chinle,AZ

Summary

Detail-oriented individual with exceptional communication and project skills passion for continuous improvement. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Full-time IT Computer Technician

Dine College
10.2022 - 05.2025
  • Includes installing Sophos, Desktop Central, Cisco Umbrella, Microsoft, HP Universal Print Drivers, Zoom software.
  • Computer and laptop updating, inventory and dispositions of TV carts, mouse, keyboards, cables etc.
  • Assisting employees and students with computer and laptop or printer related issues.
  • Setting up for events with Wi-Fi cables and back up batteries for stable connection.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Recovered critical information from data back ups to restore functionality.
  • Recommended new and replacement hardware and software purchases.
  • Performed installation, maintenance and repair for complex for computer hardware and various software applications.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Integrated decision support, pathways and best practices into to enhance delivery of care and workflows.
  • Actively engaged customers to provide general assistance and information.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.

Full Time Student/Part Time IT

Dine College
08.2021 - 05.2024
  • Full Time student - Dine College (Certificate in Computer Technology)
  • Debugged and corrected computer programming errors.
  • Connected to computer of client using remote link to install programs and applications.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Skilled with computers, photocopiers, scanners, and voice mail systems.
  • Completed logs and entered data into computer system.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Updated computer systems with actions, corrections, and issues.
  • Set up, updated and closed customer accounts in computer system.
  • Assisted with classroom technology to prepare students with skills needed.
  • Used technology regularly in daily lessons and encouraged use by students to enhance learning experience and keep up with current trends.
  • Managed communications during major technology outages, natural disasters, network outages.
  • Scheduled appointments in computer system.
  • Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
  • Transferred computer files between programs.
  • Stayed current on new technology advancements.

Cashier, Restocker

Pic n Run
09.2020 - 09.2021
  • Worked at Pic n Run from 9/19/20 - 9/2021 as cashier, restocker and money room experience.
  • Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items.
  • Restocked and organized merchandise.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Handled cash with high accuracy. Performed cash, and card transactions to complete customer purchases.
  • Stocked, tagged and displayed merchandise as required.

Seasonal Worker

H&R Block
01.2021 - 04.2021
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Student

Chinle High School
08.2016 - 01.2019
  • Worked with software and computer coding with Java, CSS, C++ throughout Chinle High School under the American Indian Science and Engineering Society program, under NTU Dual Credit.

Education

Associate of Science - General Studies

Yavapai College
Prescott, AZ
05.2025

Certificate - Computer Technology

Dine College
Chinle, AZ
05-2024

High School -

Chinle High School
Chinle, AZ
05.2019

Skills

  • Application software testing
  • Issue diagnosis and resolution
  • Peripheral device installation
  • Help desk assistance
  • Computer configurations
  • Server installations
  • Telephone etiquette
  • Troubleshooting and Diagnostics
  • Computer troubleshooting
  • Wireless networking
  • User training
  • Programming
  • Valid Driver's license
  • Hardware configuration
  • Hardware installation
  • Software applications
  • Technical support
  • Wire pulling
  • Multi-line telephone set up
  • Hardware and software installation
  • System backup
  • Hardware troubleshooting
  • Verbal and written communication
  • Project management
  • Remote support
  • Issue tracking
  • Apple ios
  • System upgrades
  • Settings configuration
  • System diagnostics
  • Printers and peripherals installation
  • Workstation testing
  • Computer imaging
  • Device configuration
  • Installation management
  • Operating system testing
  • Help desk support
  • VoIP applications
  • Server maintenance
  • Software updates
  • Installation and repair
  • Software installation
  • Disaster recovery
  • Customer service
  • Virus removal
  • Attention to detail
  • Analytical thinking
  • Inventory management
  • Cable pulling
  • Printer setup
  • Data recovery
  • Desktop and laptop installations
  • Software licensing
  • Software patching

Emergency Contacts

  • Guardian/Mother, Tonya Charley, (928) 349-7735
  • Sibling/Brother, Trevor Jumbo, (928) 965-7947

Certification

  • Defensive Driving Course, (Expires 2027).
  • Managing System Updates. (Skillset).

Interests

  • I enjoy helping others and giving back to the community
  • Creative Writing
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Painting and art is a hobby
  • I have a passion for photography and editing photos

Timeline

Full-time IT Computer Technician

Dine College
10.2022 - 05.2025

Full Time Student/Part Time IT

Dine College
08.2021 - 05.2024

Seasonal Worker

H&R Block
01.2021 - 04.2021

Cashier, Restocker

Pic n Run
09.2020 - 09.2021

Student

Chinle High School
08.2016 - 01.2019

Associate of Science - General Studies

Yavapai College

Certificate - Computer Technology

Dine College

High School -

Chinle High School

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