Trisha Lee Simas
Leander,Texas
Summary
Results-oriented professional with extensive experience in customer service, marketing, education, financial services, and administrative support. Skilled in managing client relationships, analyzing information, and maintaining efficiency in fast-paced environments. Highly organized, detail-focused, and effective at multitasking while upholding professionalism and strong communication.
Overview
20
20
years of professional experience
Work History
Marketing Executive
Self-Employed
07.2019 - Current
- Lead digital marketing campaigns to improve brand visibility and customer engagement.
- Create promotional content for multiple platforms.
- Analyze performance data to optimize growth.
- Manage client relationships and retention.
Stay-at-Home Parent
Homeschool Educator
Leander, Texas
04.2012 - Current
- Planned and delivered customized lessons for six children across multiple grade levels.
- Balanced academics, hands-on learning, and life skills instruction.
- Encouraged independence, accountability, and critical thinking.
- Managed household schedules, organization, and daily operations.
Cashier/Sales Associate
Sears
Medford, Oregon
11.2011 - 04.2012
- Processed customer transactions efficiently at point of sale.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and selections.
- Organized displays, stocked items, and maintained store appearance
- Answered phones and supported general customer inquiries.
Customer Service Representative / Loss Prevention
FTD.com
Medford, OR
11.2011 - 04.2012
- Supported customers with order and delivery concerns.
- Conducted fraud investigations and processed chargebacks.
Customer Service Specialist
New Liberty
Lake Forest, CA
01.2009 - 07.2011
- Handled inbound and outbound calls addressing general company inquiries.
- Managed upset customer claims calmly and professionally.
- Assisted with data entry, filing, and administrative support.
- Delivered exceptional customer service to uphold company quality standards.
Debt Collector
Green Tree Services
Tempe, AZ
01.2008 - 11.2008
- Collected delinquent payments and negotiated financial solutions.
- Managed challenging calls with professionalism.
Credit Analyst
Consumer Portfolio Services
Irvine, CA
08.2005 - 04.2007
- Verified income and reviewed credit history for auto loan approvals.
- Assisted with time-sensitive problem solving.
Education
Bachelor of Business Administration -
American Public University
Charles Town, WVAssociate Degree - Accounting
American Public University
Charles Town, WVSkills
- Cash handling and register operation
- Product organization and visual merchandising
- Store cleanliness and presentation
- Customer assistance and phone support
- Customer Relations
- Team Collaboration
- High-volume inbound/outbound call handling
- Conflict resolution with professionalism and empathy
- Strong verbal and written communication
- Team-oriented and self-directed work
- Client account support and retention
- Customer satisfaction follow-up and issue resolution
Timeline
Marketing Executive
Self-Employed
07.2019 - Current
Stay-at-Home Parent
Homeschool Educator
04.2012 - Current
Cashier/Sales Associate
Sears
11.2011 - 04.2012
Customer Service Representative / Loss Prevention
FTD.com
11.2011 - 04.2012
Customer Service Specialist
New Liberty
01.2009 - 07.2011
Debt Collector
Green Tree Services
01.2008 - 11.2008
Credit Analyst
Consumer Portfolio Services
08.2005 - 04.2007
Bachelor of Business Administration -
American Public University
Associate Degree - Accounting
American Public University