TRISHA LOVELL
Macon State Prison/ Georgia Department of Corrections
American Canyon,GA
1
Certification
2027
years of professional experience
Hardworking and reliable to finding the best avenue to solve problems effectively and quickly. Finding avenues in high stress situations to solve the issue or problem.
Work History
Correctional Officer 3
2 Months- Monitored inmate activity to maintain facility safety and detect security threats.
- Enforced correctional rules, procedures, and inmate compliance throughout housing units.
- Conducted inmate counts, searches, and contraband inspections to preserve order.
- Responded to disturbances and emergencies using approved security protocols.
- Escorted inmates safely during movement, appointments, and institutional assignments.
- Documented incidents, observations, and rule violations in detailed shift reports.
- Inspected housing areas, equipment, and secure zones for safety and sanitation issues.
- Communicated with staff to coordinate custody operations and maintain consistent control.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Streamlined inmate check-in and processing, increasing efficiency.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence.
- Restrained juvenile inmates when disturbances required physical intervention.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Bolstered team morale and cooperation through effective leadership and communication.
- Enhanced staff training programs, leading to improved operational standards.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Coordinated with other law enforcement personnel to exchange information.
- Completed daily shift reports
- Completed daily end of shift reports regarding all that has transpired: meal time, pill call, counts, officer assignments.
- Completed incident reports of all that has transpired throughout the shift.
Eligibility Specialist
1 Year 8 Months- Explained and interpreted information such as application details, eligibility requirements, applicants' rights.
- Interviewed benefits recipients at specified intervals to certify eligibility for continuing benefits.
- Maintained knowledge of public assistance programs to serve as resources.
- Provided social workers with pertinent information gathered during applicant interviews.
- Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status.
- Calculated and authorized the required assistance.
- Regularly interview the recipients of benefits such as Food assistance to re-certify their eligibility.
- Compiled and evaluated the personal and financial histories of applicants to verify the completeness and accuracy of the information provided.
- Assisted applicants with completing forms for Food program & Medical program assistance.
- Investigated applicants seeking public assistance to collect data relevant to their applications.
- Informed individuals about the eligibility requirements, applications processes and payment procedures for the benefits program.
- Reached out to employers and references to check applicant's answers and collect additional information.
Correctional Officer 2
- Monitored inmate movement, maintaining secure custody and order throughout housing units and common areas.
- Conducted security checks, identified contraband, and enforced facility rules with consistent attention to detail.
- Documented incidents, inmate behavior, and shift activities in clear, accurate reports for supervisory review.
- Responded to emergencies, de-escalated conflicts, and coordinated corrective action with fellow officers.
- Performed inmate counts, verified identification, and maintained accountability during transportation and movement.
- Searched cells, vehicles, and personal property to support contraband control and institutional safety.
- Communicated instructions clearly to inmates, visitors, and staff while maintaining professional boundaries.
- Followed post orders, radio procedures, and correctional policies to ensure secure daily operations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Bolstered team morale and cooperation through effective leadership and communication.
- Enhanced staff training programs, leading to improved operational standards.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Coordinated with other law enforcement personnel to exchange information.
Medical Assistant & Patient Administration
2 Years 4 Months- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring.
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Provided clinical support for patient care delivery.
- Interviewed patients to obtain medical information.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory.
- Improved clinical operations and productivity by promoting efficient patient flow.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients and scanning documents.
- Prepared specimens for outside lab testing.
- Organized, reviewed and forwarded incoming test results to care teams.
- Performed initial response-screening following protocols.
- Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Answered phone calls and scheduled or followed-up on appointments.
- Prepared patients for examinations, procedures and treatments.
- Prepared and administered vaccines to patients.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Communicated with patients and families proactively to gather information on patient's condition.
- Tested medical equipment proficiency and recalibrated machinery to stay within strict performance standards.
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort.
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR).
- Administered injections, dressed wounds and collected lab specimens for tests.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Supported front office billing, scheduling and patient check-ins.
- Started, followed-up, and submitted referrals to specialist for patient care.
- Train reception staff on skills and duties to perform the job efficiently.
- Collaborated nd made adjustments with Illinois staff to create a more efficient execution of service for patients and the clinic.
- Communicated it company (clients) regarding services required for patients.
- Provided companies with results of tests and physicals pertaining to patients and duties they must perform to complete job tasks at company.
- Pulled lab results from interfaces of laboratories for physicians and companies.
- Processed patient results of exams and physicals for companies.
Pharmact Help Desk
8 Months- Delivered an excellent service experience with friendly, compassionate and helpful demeanor.
- Explained fees and patient financial responsibility, and informed patients of existing balance due.
- Safeguarded confidentiality of patient information by consistently following patient protection standards.
- Facilitated flow of communication and information to all members of department.
- Completed and processed insurance documentation and other claim forms.
- Coordinated with other practitioners on behalf of patients to get prescriptions to patients efficiently.
- Provided assistance to pharmacies to get approval of medications fills.
Verbatim Hearing Reporter
7 Months- Complied strictly with code of judicial conduct as promulgated by state higher court.
- Certified and filed promptly all original shorthand notes and other original records of proceedings.
- Delivered real-time reporting to court and submitted timely transcripts within time and cost limitations.
- Recorded court sessions and other legal proceedings verbatim via computer-assisted technology.
- Transcribed or read back record of proceedings to record verbatim notes.
- Asked speakers to clarify inaudible or unclear testimony and accurately documented names and places.
- Transcribed court records on appeal in accordance with uniform format manual and appellate guidelines.
- Verified transcription accuracy by checking duplicate copies against original records and audio recordings.
- Documented court proceedings verbatim to form official records.
- Recorded depositions, testimony and other verbal submissions to court records.
- Filed and stored shorthand notes of court session.
- Recorded spoken dialog with equipment and digital means for later transcription.
- Compared copies of transcripts to original records to verify information.
- Provided transcripts of proceedings upon request of judges, lawyers and public.
Correctional Officer
- Monitored inmate movement and maintained security throughout housing units and controlled access points.
- Conducted facility count searches and inspections to identify contraband and sustain facility order.
- Escorted offenders safely during transport, medical visits, and court appearances.
- Responded to disturbances and emergencies using approved security procedures and communication protocols.
Education
GED
Skills
Creative Thinking
Task Prioritization
Verbal Communication
Detail Oriented
Eligibility Procedures
Logically thinking in high-stress situations
Analytical Thinking
Customer Relations
Data Entry
Certification
FTO (Field Training Officer)
Timeline
Correctional Officer 3
Macon State Prison/ Georgia Department of Corrections
08.2026 - CurrentRead More
Eligibility Specialist
Mesa County Department of Human Services
09.2021 - 05.2023Read More
Medical Assistant & Patient Administration
Work Partners Occupational
05.2019 - 09.2021Read More
Pharmact Help Desk
Startek
09.2018 - 05.2019Read More
Verbatim Hearing Reporter
Ace Reporting
11.2017 - 06.2018Read More
Victor Valley High school
GED
Read More
Correctional Officer 2
Macob State Prison/ Georgia Department of Corrections
2024 - 08.2026Read More
Correctional Officer
Macon State Prison/ Georgia Department of Corrections
2023 - 2024Read More