Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Trisha Lumbert

Saint George,SC

Summary

Accomplished professional with extensive experience in accurately transcribing medical dictations. Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies.

Overview

10
years of professional experience
1
year of post-secondary education

Work History

AQuity Solutions

Medical Transcriptionist
02.2022 - Current

Job overview

  • Maintained security and privacy of records to protect patients and providers.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Transcribed and edited physician reports from dictation using Athena and ExScribe.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Maintained 98% accuracy rate for spelling and content

Victory Veteran House

Certified Nursing Assistant
01.2021 - 01.2022

Job overview

  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of 75+ residents under long-term care

Walgreens

Pharmacy Technician
03.2019 - 02.2021

Job overview

  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than 1000 daily prescriptions in high-volume Retail pharmacy environment.

Walgreens

Customer Service Associate
08.2013 - 03.2019

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Increased revenue by cross-selling and upselling products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

University of Phoenix
Tempe, AZ

No Degree from Information Technology
04.2022 - Current

University Overview

  • 3.8 GPA
  • Member of The National Society of Collegiate Scholars and The National Society of Leadership and Success

Skills

  • Microsoft Windows
  • Transcription
  • Editing
  • Document Quality
  • Maintaining Strict Confidentiality
  • Strong Planning Skills
  • Time Management
  • Critical Thinking
  • Good Written Communication
  • Manual Data Entry

Timeline

University of Phoenix
No Degree from Information Technology
04.2022 - Current
Medical Transcriptionist
AQuity Solutions
02.2022 - Current
Certified Nursing Assistant
Victory Veteran House
01.2021 - 01.2022
Pharmacy Technician
Walgreens
03.2019 - 02.2021
Customer Service Associate
Walgreens
08.2013 - 03.2019
Trisha Lumbert