Trisha Mason
Bowling Green,KY
Summary
Results-oriented Patient Services Coordinator with a track record of providing exceptional customer service in a fast-paced healthcare environment. Skilled in scheduling appointments, verifying insurance eligibility, and gathering medical records. Demonstrated excellent communication and interpersonal skills while addressing patient inquiries and resolving complaints. Proficient in utilizing electronic health record systems and training new employees on proper protocol.
Overview
7
7
years of professional experience
Work History
PATIENT SERVICES COORDINATOR
Med Center Health
Bowling Green, KY
09.2022 - Current
- Assisted with the coordination of patient services by scheduling appointments, verifying insurance eligibility, and gathering medical records
- Provided exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment
- Demonstrated excellent communication and interpersonal skills while addressing patient inquiries and resolving complaints
- Conducted intake assessments for new patients and gathered detailed medical histories
- Processed payments from patients for copays or other fees associated with their visit
- Performed administrative tasks such as filing paperwork, answering phones, and organizing charts
- Utilized electronic health record system to accurately document patient information for billing purposes
- Trained new employees on proper protocol for interacting with patients in accordance with organizational standards
- Worked closely with clinical staff members to ensure accurate coding of diagnoses and procedures
- Assessed insurance policy terms to determine patient coverage and limitations
- Reviewed patient deductibles and copays and entered into billing system
- Addressed and resolved issues identified by billing staff related to eligibility and coverage
FRONT DESK ASSISTANT/RESIDENT ASSISTANT
Massey Springs Assisted Living
Bowling Green, KY
11.2021 - 09.2022
- Stay on top of challenging call and face-to-face demands by smoothly operating front desk matters and juggling simultaneous demands
- Clerical expert with highly organized nature
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Stayed connected with residents through regular one-on-one contact to address concerns and offer assistance
- Kept patients' rooms neat and orderly with regular cleaning and supply restocking
- Completed activities of daily living for non-ambulatory patients
- Tracked conditions and behaviors, updated records, and immediately reported notable changes
- Monitored patients for signs of insufficient care, abuse, or other reportable concerns
- Assisted individuals in dealing with stressful situations with emotional support and compassionate care
- Safeguarded patient data and privacy, following stringent adherence to HIPAA requirements
- Protected patients from direct harm or infection risks, practicing universal precautions
RESIDENT SERVICES DIRECTOR
Massey Springs Senior Living
Bowling Green, KY
11.2021 - 09.2022
- Recruited, hired and trained multiple motivated and caring team members to offer highest caliber and consistent resident care throughout locations and shifts
- Scheduled and oversaw new resident move-ins and developed, planned and implemented new resident orientation program with focus on stress-free, seamless transitions
- Performed ongoing assessments to pinpoint resident needs, established optimum service plans and built medication system in full compliance to state, federal and company regulations
- Developed budgets, managed expenses and revenue, monitored budget versus expenses continually and rectified or justified variances in consultation with upper management
- Welcomed inquiries from potential residents and families, explained costs, processes and living options, conducted tours and explained insurance, payment and public aid options
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
- Developed and deepened relationships with residents and fellow staff
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction
- Met coverage demands, setting effective schedules and optimizing assignments
- Managed daily sales and operational plans and efficiently addressed issues to maintain efficiency and order
- Protected team members from unsafe practices and environments, monitoring and correcting conditions
SALES ASSOCIATE
Sears Holding Company
Bowling Green, KY
09.2018 - 01.2019
- Allocated resources and planned inventory utilization to meet forecasted business demand
- Coordinated merchandising of new products and planned floor moves
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Met or exceeded individual sales goals and key performance indicators (KPIs)
Education
BACHELORS DEGREE - HEALTHCARE ADMINISTRATION
Western Kentucky University
Bowling Green, KY05.2021
HIGH SCHOOL DIPLOMA -
Muhlenberg County High School
Greenville, KY05.2016
Skills
- Problem resolution
- Analytical
- Organizational skills
- Data management
- Friendly, positive attitude
- Call management
- Complaint resolution
- Front desk oversight
- Cash register operation
- Product merchandising
- Analytical thinking
- Microsoft Word
- Written communication
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Customer Service
Timeline
PATIENT SERVICES COORDINATOR
Med Center Health
09.2022 - Current
FRONT DESK ASSISTANT/RESIDENT ASSISTANT
Massey Springs Assisted Living
11.2021 - 09.2022
RESIDENT SERVICES DIRECTOR
Massey Springs Senior Living
11.2021 - 09.2022
SALES ASSOCIATE
Sears Holding Company
09.2018 - 01.2019
BACHELORS DEGREE - HEALTHCARE ADMINISTRATION
Western Kentucky University
HIGH SCHOOL DIPLOMA -
Muhlenberg County High School