ESTHER MELENDEZ
Bridgeport,CT
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Patient Services Coordinator
HARTFORD HEALTHCARE
Monroe, CT
04.2012 - Current
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Documented patient counters in hospital system and initiated follow-up actions.
- Greeted patients and visitors in a friendly and professional manner.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Performed data entry into electronic health record system.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Ensured all patient forms were completed properly before submitting them for processing.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Education
High School Diploma -
TRUMBULL HIGH SCHOOL
Trumbull, CT06-1997
Skills
- Conflict resolution
- Leadership
- Organization and time management
- Flexible and adaptable
- Calm under pressure
- Problem resolution
- Problem-solving
- Attention to detail
- Dependable and responsible
- Quality assurance
- Customer relations
- Computer skills
Languages
English
Professional
Spanish
Professional
Timeline
Patient Services Coordinator
HARTFORD HEALTHCARE
04.2012 - Current
High School Diploma -
TRUMBULL HIGH SCHOOL
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