Trisha Morley
Nekoosa,WI
Summary
To obtain a position with a reputable company where I can utilize my customer service experience, and my hard work ethic and grow with the company. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop/Warehouse Inventory Specialist
Steve’s Plumbing and Heating
02.2022 - Current
- Take phone calls over the phone and in person for Plumbing and HVAC
- Set appointments via the computer software, dispatch technicians to appropriate call locations, complete technicians paperwork and invoicing, collect payments
- Provide amazing customer service via the phone and in person
- Document warranties on products sold
- Critique quotes and send out to customers for needed repairs
- Scanning of paperwork, answering of emails, multiple assorted office tasks
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Prepare invoices for monthly billing.
- Ordering of products.
- Shipping & Receiving.
Greeneway RV Sales and Service
01.2019 - 07.2021
- Take phone calls and in person appointments for the Mobile Service Van and in house customers
- Complete tech's paperwork, and billing
- Explain the work completed and charges incurred from services rendered
- Work with the Warranty Department to check in new units from the factory, schedule appointments for in house customers, provide an exceptional customer experience
- Provide excellent customer service experience to our customers mobily and in house
- Coordinate with extended service companies to get repairs covered for customers
AF Motors
02.2018 - 01.2019
- Provide outstanding customer service, answer phones, book appointments, cash handle, make sure the customer was satisfied with their repairs, deal with extended warranty companies
Schierl Tire and Service
03.2017 - 02.2018
- Provide outstanding customer service while making our guests feel satisfied with our interaction
- Answer phones, take appointments in person and over the phone
- Cash handle, shuttle guests, cleaning, stocking, Provide the best guest experience out there
Retail Wireless Consultant
US Cellular
05.2016 - 03.2017
- Provide outstanding Customer Service while providing great value to our customers
- Sign customers up for new lines of service or upgrade their phones, or provide plan changes
- Take payments for services
- Be adaptable for the forever changing wireless industry
Service Advisor
Mills Fleet
02.2015 - 05.2016
- Provide Outstanding Customer Service while building customer relations
- Schedule Service Appointments, write customer repair orders, while excelling in sales and customer service
- Handle customer complaints and concerns, take payment for services
Garrison Septic Service
05.2014 - 05.2015
- To drive a Septic truck, pump customers' septics, bill the customer and take payment, I hold a Class B CDL for this position
Customer Service Representative
Lake Aire Supper Club
11.2013 - 01.2014
- Inventory control, prepare drinks requested by customers, providing a friendly atmosphere for my customers, cash register handling, cleaning, stocking, closing duties
Education
No Degree - Sterile Processing Technician
U.S. Career Institute
Fort Collins, CO03.2025
High School -
Arroyo Grande High School
01.1991
Skills
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Attention to Detail
- Teamwork and Collaboration
- Time Management
References
- Stephanie Lowrey, self employed, (513) 709-5332
- Suzanne Kostreva, Warranty Administrator, (262) 844-5995
- Darla Hahn, Edward Jones Financial, (715) 451-0393
Certification
Class B CDL with a Fed Med card
Timeline
Shop/Warehouse Inventory Specialist
Steve’s Plumbing and Heating
02.2022 - Current
Greeneway RV Sales and Service
01.2019 - 07.2021
AF Motors
02.2018 - 01.2019
Schierl Tire and Service
03.2017 - 02.2018
Retail Wireless Consultant
US Cellular
05.2016 - 03.2017
Service Advisor
Mills Fleet
02.2015 - 05.2016
Garrison Septic Service
05.2014 - 05.2015
Customer Service Representative
Lake Aire Supper Club
11.2013 - 01.2014
High School -
Arroyo Grande High School
Class B CDL with a Fed Med card
No Degree - Sterile Processing Technician
U.S. Career Institute
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