TRISHA M. PARKER
Petsense
Rockford,USA
9
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Store Manager
9 Months- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Coordinated promotional activities to drive sales and enhance customer engagement.
- Led initiatives to enhance store performance through process improvements and employee training programs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented inventory management strategies to reduce shrinkage.
- Analyzed sales data to identify trends and optimize product placement.
- Oversaw compliance with safety and health regulations within the store environment.
Assistant Store Manager
2 Years 1 Month- - Drive customer engagement by educating customers on pet care and live animal purchases
- - Supervise team performance, train new hires, and oversee daily store operations
- - Execute planograms, manage inventory, and support back-office processes
Lead 1 | FAST Team | Team Member
1 Year 11 Months- - Led store team in daily operations, ad setup, and customer service excellence
- - Executed planograms and store design initiatives under tight timelines
- - Promoted GURA customer service standards while managing price changes and freight
Payroll Specialist
10 Months- - Processed multi-state payroll for 16+ facilities using Kronos and UKG systems
- - Managed employee data, garnishments, and compliance with state laws
- - Handled employment verifications and payroll schedules (weekly, bi-weekly, semi-monthly)
General Manager | Assistant General Manager
4 Years 2 Months- - Oversaw hotel operations, staff management, payroll processing, and revenue reporting
- - Trained new hires, resolved guest concerns, and managed vendor invoicing
- - Utilized Paychex and ADP for labor management and payroll approvals
Education
Some College - Business Management
High School
Skills
- Leadership & Staff Development
- Inventory & Operations Management
- Customer Experience Excellence
- Microsoft Office Suite (Word
Excel
PowerPoint)
- Kronos
UKG
Paychex
ADP
- Planograms & Visual Merchandising
- Typing Speed: 55 WPM | 10-Key by Touch
Customer service management
Friendly and positive
Timeline
Store Manager
Petsense
11.2025 - CurrentRead More
Assistant Store Manager
Petsense
07.2024 - CurrentRead More
Lead 1 | FAST Team | Team Member
Tractor Supply Co.
08.2022 - 07.2024Read More
Payroll Specialist
Hawthorn Senior Living
07.2021 - 05.2022Read More
General Manager | Assistant General Manager
Travelodge
05.2017 - 07.2021Read More
La Center High School
High School
Read More
Portland Community College
Some College from Business Management
Read More
3 years of safety at Petsense
Strive in problem solving with the ability to de-escalate high stress or tense situations to find a resolution.