Trisha Rowe
St Johns
Summary
Detail-oriented professional skilled in E-learning development and customer service. Known for delivering exceptional training programs that drive employee performance and enhance guest satisfaction in the resort and tourism industry.
Overview
14
14
years of professional experience
Work History
Resort & Tourism Content Developer
Self-employeed
St. Johns, FL
06.2019 - Current
- Developed personalized E-Learning content for call centers within the resort & tourism industry
- Executing successful webinars that provided valuable insights for industry professionals.
- Created personalized call flow guides, ensuring consistent voice and tone across all sales agents.
- Shopped company agents throughout the month to ensure consistency with the call flow guides
Remote Sales Agent
Verizon Wireless
St Johns, FL
06.2022 - 07.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products to meet their communication needs and preferences.
- Educated clients on device features, plans, and promotions to enhance user experience.
- Processed transactions accurately using point-of-sale systems and maintained inventory standards.
Recruiting & Training Manager
Brittain Resorts & Hotels
Myrtle Beach, SC
11.2015 - 05.2019
- Developed and implemented training programs to enhance employee performance and service quality.
- Collaborated with department heads to identify training needs and tailor curricula accordingly.
- Coordinated onboarding processes for new hires, facilitating smooth transitions into roles.
- Designed e-learning modules utilizing modern instructional design principles for remote training initiatives.
- Conducted workshops and annual training events on customer service excellence, enhancing guest satisfaction across properties.
- Directed training programs and development paths for managers and supervisors.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
Reservation Supervisor
The Carolina Inn
Chapel Hill, NC
06.2012 - 11.2015
- Supervised daily reservations operations, ensuring accuracy and efficiency in booking processes.
- Trained and mentored staff on reservation software and customer service best practices.
- Developed strategies to enhance guest satisfaction through personalized reservation experiences.
- Analyzed booking trends to optimize room allocation and maximize revenue opportunities.
- Led team meetings to discuss performance metrics, share feedback, and promote collaboration.
Education
Hospitality
Vance Granville Community College
Henderson, NCHigh School Diploma -
Kerr Vance Academy
Henderson, NCSkills
- E-learning development
- Content strategy development
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Remote Sales Agent
Verizon Wireless
06.2022 - 07.2023
Resort & Tourism Content Developer
Self-employeed
06.2019 - Current
Recruiting & Training Manager
Brittain Resorts & Hotels
11.2015 - 05.2019
Reservation Supervisor
The Carolina Inn
06.2012 - 11.2015
Hospitality
Vance Granville Community College
High School Diploma -
Kerr Vance Academy