Dynamic Director of Applications Support with a proven track record in software implementation and team management. Expertise in streamlining processes and enhancing operational efficiency, driving significant improvements in project delivery timelines.
Work History
Director of Applications Support; Quality and HR
8 Years 1 Month
LibDib | 07.2018 - Current
Led development and implementation of application strategies to enhance operational efficiency.
Oversaw cross-functional teams to ensure alignment with organizational goals and objectives.
Mentored and coached team members on best practices in application management and system integration.
Analyzed user feedback to drive continuous improvement in application functionality and user experience.
Collaborated with stakeholders to define requirements for new applications, ensuring scalability and performance.
Oversaw the selection and implementation of cutting-edge technologies that provided competitive advantages in the marketplace.
Developed comprehensive project plans, enabling seamless execution and delivery of application upgrades.
Office Manager
2 Years 6 Months
Amanda M. Bonomi, E.A., CFP | 01.2016 - 07.2018
Managed scheduling, correspondence, and client relations to enhance service delivery.
Coordinated daily office operations to ensure efficiency and productivity.
Conducted regular audits of office supplies and equipment to manage inventory effectively.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Manager
6 Years 6 Months
Rookies Sports Lodge | 01.2012 - 07.2018
Oversaw daily bar operations, provided exceptional service, and maintained adherence to standards.
Trained and mentored staff on mixology techniques and customer engagement strategies.
Resolved customer complaints effectively, fostering a positive atmosphere and repeat business.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma
Cornerstone Christian High School | San Jose, CA | 06-2003