Trishanda Russell
Pine Hill ,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Representative position and ready to help team achieve company goals. Call center representative with experience providing exceptional front-desk support in healthcare settings. Skilled in maintaining accurate patient information. Strong communication and organizational skills with a commitment to delivering compassionate service, ensuring patient satisfaction, and supporting efficient clinical operations. Learned to multitask in fast-paced environment, and maintain patient confidentiality in compliance with HIPAA guidelines.
Overview
14
14
years of professional experience
Work History
Inventory Clerk
Virtua Our Lady of Lourdes
Camden, New Jersey
09.2025 - Current
- Maintained inventory count, tracked usage, and documented variances.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Sorted and delivered materials to different work areas and staff.
Substitute Teacher
Kelly Educational Services
Camden, New Jersey
08.2023 - 04.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Substitute Teacher
ESS
Cherry Hill, NJ
08.2022 - 08.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Non-Emergency Medical Driver
Rowland Transportation
Camden,NJ
08.2019 - 08.2022
- Ensured timely transport of patients to medical appointments, enhancing service reliability.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport. Conducted vehicle inspections and maintenance checks, ensuring compliance with safety regulations.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
Direct Support Professional Caregiver
Bancroft
Mount Laurel, NJ
08.2018 - 08.2019
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed. Transported individuals to events and activities, medical appointments, and shopping trips.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals. Cleaned house, ran errands, and managed laundry.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing. Built strong relationships with clients to deliver emotional support and companionship.
Call Center Representative
Cooper Hospital University
Camden, NJ
09.2016 - 12.2018
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Handled escalated calls professionally and effectively while taking patient's meal orders.
- Delivered prompt service to prioritize patient's needs while ordering their meals.
- Demonstrated excellent customer service to every patient.
Dietary Aide
Cooper River Nursing Home
Pennsauken, NJ
03.2012 - 05.2018
- Kept all kitchen areas clean, tidy and free of hazards. Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained accurate records of patients meal order and served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained strict levels of cleanliness for tables floors, and prep areas. Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Education
Associate of Science - Human Services
Camden County College
Blackwood, NJSkills
Critical Thinking and Problem Solving
Teamwork and Collaboration
Interpersonal Communication and Organizational Skills
Professionalism and Work Ethic
Adaptability and Flexibility
Initiative
Dependable
Reliable
Timeline
Inventory Clerk
Virtua Our Lady of Lourdes
09.2025 - Current
Substitute Teacher
Kelly Educational Services
08.2023 - 04.2025
Substitute Teacher
ESS
08.2022 - 08.2023
Non-Emergency Medical Driver
Rowland Transportation
08.2019 - 08.2022
Direct Support Professional Caregiver
Bancroft
08.2018 - 08.2019
Call Center Representative
Cooper Hospital University
09.2016 - 12.2018
Dietary Aide
Cooper River Nursing Home
03.2012 - 05.2018
Associate of Science - Human Services
Camden County College