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Insurance Verification Specialist

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Associate Principal Engineer

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Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work experience in multiple customer-facing industries across both healthcare admin and media, bringing a dynamic & entrepreneurial approach to the workplace.

Dynamic customer service leader with a decade of experience in healthcare settings. Proven ability to manage teams, streamline processes, and improve patient satisfaction through effective problem resolution and insurance verification.

Organized and dedicated Insurance Verification Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Experienced healthcare professional with over 9 years of expertise in prior authorization, insurance verification, and customer service across leading organizations. Skilled in reviewing medical documentation, interpreting ICD-9, ICD-10, CPT, and HCPCS codes, and ensuring compliance with payer guidelines for authorizations, claims, and appeals. Proficient in managing denials and grievances, coordinating with providers, payers, and patients to achieve timely resolutions. Adept at utilizing Epic, Waystar, payer portals, CRM tools, and Microsoft Excel to track requests, analyze trends, and generate reports that support operational efficiency. Recognized for delivering exceptional customer service by explaining benefits, resolving discrepancies, and assisting patients with insurance policies and out-of-pocket costs.

Trishanna Mckenzie

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Insurance Verification Specialist

CNA

CNA

CNA

CNA

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Intern

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CNA License -

Insurance Coding and Billing Specialist Diploma -

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Insurance Verification Specialist

CNA

CNA

CNA

CNA

Lead CNA

Intern

CNA License -

Insurance Coding and Billing Specialist Diploma -

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