TRISHETTE LEE
Las Vegas,NV
Summary
As a well-rounded customer service representative, I have been providing customer service in restaurants, call centers, also research and development establishments. Producing years of hands-on experience in call centers have allowed me to provide exceptional service and quality. MS Office Customer service Hospitality industry Telephone etiquette Guest accommodations Hospitality background Food and beverage preparation Relationship development
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Cox Communications
02.2023 - Current
- Worked with customers to sell over $1100 worth of Telecommunication products.
- Improved daily duties through shadowing, and role-playing.
- Exceeded productivity targets and sales goals by 100%.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Travel Consultant
Telus International
02.2022 - 02.2023
- Took in and outbound calls for new and existing cardmembers
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Assisted cardmembers with benefits and product knowledge
- Asked open-ended questions and used cross selling to better understand client needs and determine the best international and domestic travel offerings.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Customer Representative
AGR Group
09.2021 - 02.2022
- Kept accurate and current customer account data with residential and commercial utility accounts
- Managed enrollments, cancellations, payment plans, and power outages for Hawaii, Texas, Pennsylvania, and New York
- Counseled clients regarding merchandise, sales, current prices, and upcoming company changes.
Personal Aide
Ray of Sunshine Adult Day Care
08.2019 - 12.2020
- Assessed the conditions of recreational areas and served clients breakfast and lunch
- Provided assistance with daily living activities with seniors that have disabilities.
Education
Certificate of Business Administration - Business
University of Phoenix
Tempe, AZ10.2021
Skills
- Reservations and Ticketing
- Interpersonal Communications
- Travel Bookings Processes
- Cost Calculation
- Process Payments
- Judgment and Decision-Making
- Sensitive Information Handling
- Customer Advising
- Relationship Management
Timeline
Inbound Sales Representative
Cox Communications
02.2023 - Current
Travel Consultant
Telus International
02.2022 - 02.2023
Customer Representative
AGR Group
09.2021 - 02.2022
Personal Aide
Ray of Sunshine Adult Day Care
08.2019 - 12.2020
Certificate of Business Administration - Business
University of Phoenix
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice