Trishna Decambre
Falmouth P.O.,Trelawny
Summary
Detail-oriented VIP Cocktail Server experienced in high-end hospitality and mixology. Contributed to customer satisfaction and revenue growth through exceptional service, multitasking under pressure, and fostering positive relationships with diverse clientele. Committed to delivering unforgettable guest experiences while maintaining organized and clean work environments.
Overview
13
13
years of professional experience
Work History
VIP Cocktail Server
Iberostar Resort & Spa
Lilliput Rose Hall Montego Bay
01.2022 - Current
- Served VIP cocktail orders in Iberostar Resort & Spa lounge areas.
- Recommended signature cocktails and premium drink selections to guests.
- Delivered beverages and appetizers with attentive resort table service.
- Coordinated with bartenders for accurate and timely drink preparation.
- Monitored VIP seating areas and reset tables between guest visits.
- Handled special guest requests with polished, discreet service.
- Demonstrated excellent customer service skills at all times.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Welcomed guests upon arrival at the lounge and provided them with menus.
- Verified guest age by checking identification before serving alcohol of customers to verify age requirements for alcoholic beverages.
- Adhered to company policies regarding responsible drinking initiatives.
- Set up bars with necessary supplies including glassware, napkins, straws and other items needed for drink service.
- Utilized point-of-sale system to process orders quickly and efficiently.
- Processed guest orders using resort point of sale systems.
- Ensured cleanliness of bar area by wiping down counters, washing glasses and replenishing ice bins.
- Followed safety standards for alcohol service, including proper pouring techniques and monitoring guest intoxication levels.
- Prepared drinks for customers according to recipes or customer specifications.
- Maintained knowledge of current promotions and discounts offered in order to inform customers accordingly.
Security
King Alarm Security Co. Ltd.
01.2018 - 01.2022
Waitress
Poly Food Ltd
Falmouth P.O.
01.2014 - 01.2015
- Served diners with prompt, courteous table service in busy food hall
- Took food and drink orders accurately for kitchen preparation
- Delivered meals and beverages while coordinating with kitchen staff
- Checked tables and responded to guest requests and concerns
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Reset tables for new guests promptly after previous diners finished their meals. and maintained clean dining areas throughout service
- Took orders for food and drinks and delivered them to guests.
- Processed payments and issued receipts using point of sale system
Skills
- Mixology Techniques
- Craft Cocktail Creation
- Cocktail preparation
- Point-of-sale system
- Alcohol compliance
- VIP service
- Table service
- Food safety
- Attention to detail
- Professional communication
- Conflict resolution
- Guest relations
Personal Information
Title: HOSPITALITY PROFESIONAL
LANGUAGES
Title: HOSPITALITY PROFESIONAL
HOBBIES
Title: HOSPITALITY PROFESIONAL
EDUCATION & CERTIFICATIONS
Title: HOSPITALITY PROFESIONAL
Timeline
VIP Cocktail Server
Iberostar Resort & Spa
01.2022 - Current
Security
King Alarm Security Co. Ltd.
01.2018 - 01.2022
Waitress
Poly Food Ltd
01.2014 - 01.2015