Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Coach
Walmart
Joplin, MO
05.2017 - Current
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Maintained adequate staffing to meet objectives within budget.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Developed annual goals for each department based on market trends and competitor analysis.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
MET Supervisor
Home Depot
Kalispell, MT
10.2012 - 05.2017
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Established goals for each team member based on individual strengths and weaknesses.
Mentored newly hired staff in upselling techniques to improve sales.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinated with other departments to ensure smooth workflow operations.
Organized meetings with key personnel to discuss progress on projects or tasks.
Directed and supervised staff performance.
Executed multiple projects simultaneously, coordinating and prioritizing tasks.
Collaborated with marketing team to develop and launch targeted strategies and initiatives.
Trained new employees on company policies, processes and procedures.
Resolved complex operational issues in a timely manner.
Created reports detailing production metrics such as yield rate, downtime.
Provided guidance, direction and support to team members.
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, NE
11.2023
Skills
Equipment Management
Strength Coaching
Agenda Planning
Program Leadership
Team Training
Data Evaluation
Performance Evaluation
Operations Management
Effective Communication
Team Motivation
Performance Improvements
Communication Abilities
Timeline
Coach
Walmart
05.2017 - Current
MET Supervisor
Home Depot
10.2012 - 05.2017
Bachelor of Science - Business Management And Leadership