Trissauna McGIll
Dallas,TX
Summary
Dynamic and results-driven leader focused on customer service and phlebotomy, dedicated to enhancing patient experiences in healthcare settings. Proven expertise in fostering customer satisfaction through exceptional communication skills, including written, verbal, and electronic correspondence. Adept at navigating fast-paced environments while maintaining a commitment to quality care and service excellence, with a goal of transitioning into medical device sales. Hands-on experience in endocrinology, internal medicine, oncology, and obstetrics and gynecology positions well for collaboration with healthcare professionals to drive team objectives and organizational success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Phlebotomist
Texas Premier Independent Physicians Management
Lewisville, TX
06.2023 - Current
- Maintained sterile techniques and adhered to safety protocols during blood collection procedures.
- Collaborated with medical staff to schedule patient appointments and manage workflow efficiently.
- Trained new phlebotomists on best practices in specimen collection and handling procedures.
- Performed venipuncture and capillary draws with precision to ensure accurate sample collection.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Implemented quality control measures to enhance accuracy of test results and patient care standards.
Patient service Rep.
Laboratory Corporation of America
Dallas, TX
06.2016 - 11.2022
- Executed blood collection procedures utilizing venipuncture and capillary techniques across diverse age groups.
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Perform data entry of patient information in an accurate and timely manner
- Provided superior customer service to all patients
- Processed insurance verifications and ensured accurate billing information for seamless service delivery.
- Managed patient inquiries and scheduled appointments using electronic health record systems.
Medical Assistant II/Phlebotomist
Denton Family Medicine –THM
Denton, TX
07.2015 - 05.2016
- Carried out standing orders consistent with practice policies and procedures
- Documented all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record
- Schedule tests, treatments and follow up visits on behalf of patients
- Maintain open lines of communications with care team and Regional Management team
- Maintained knowledge of current coding, OSHA and CLIA regulations and company policies
- Adhere to all patient safety initiatives and infection control regulations
- Assisted healthcare providers with patient examinations and procedures, ensuring adherence to safety protocols.
Education
Bachelor of Science - Public Health
University of North Texas At Dallas
Dallas, TX08-2026
Associate of Science - General Studies
Eastfield College
Dallas12-2024
NRCMA, NRCPT - General Studies
Everest College
Fort Worth05-2012
Skills
- Excellent writing and communicating skills, with proficiency in Microsoft suites
- Extensive knowledge in proper lab procedures, direct patient care, scheduling, and triage procedures
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Relationship building
- Clinical support
- Technical product information
- Medical office prospecting
- Teamwork and collaboration
- Customer service
Certification
- Minor Office Surgical procedure-2012
- Icd-9 &CPT coding-2012
- CPR -2012
- Injection & Venipuncture-2012
Timeline
Phlebotomist
Texas Premier Independent Physicians Management
06.2023 - Current
Patient service Rep.
Laboratory Corporation of America
06.2016 - 11.2022
Medical Assistant II/Phlebotomist
Denton Family Medicine –THM
07.2015 - 05.2016
Bachelor of Science - Public Health
University of North Texas At Dallas
Associate of Science - General Studies
Eastfield College
NRCMA, NRCPT - General Studies
Everest College