Trista Avants
Tucson,AZ
Summary
Proven Complex and Pre-Litigation Claims Adjuster at GEICO, adept in claims investigation and processing, with a knack for negotiating favorable settlements. Excelled in delivering exceptional customer service, achieving high satisfaction ratings. Skilled in interpreting complex policies, ensuring compliance, and enhancing resolution times through effective caseload management.
Detail-oriented Examiner with 4 years of experience handling complex injury claims. Averaging over 20 closures per month and handling a high volume of claims and exposures.
Overview
11
11
years of professional experience
Work History
Complex Claims Adjuster
GEICO
03.2014 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Education
No Degree - Biololgy
University of Arizona
Tucson, AZHigh School Diploma -
Salpointe Catholic High School
Tucson08.1993
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
Timeline
Complex Claims Adjuster
GEICO
03.2014 - Current
No Degree - Biololgy
University of Arizona
High School Diploma -
Salpointe Catholic High School