KAREN EBERT-MEYER

• Evaluated insurance claims to determine validity and necessary adjustments.
• Collaborated with policyholders and vendors to resolve disputes efficiently.
• Reviewed and analyzed documentation for accuracy and compliance with regulations.
• Implemented process improvements to streamline claims handling procedures.

• Assisted in managing theft and fire incidents to minimize total loss and restore value. Supported recovery efforts from theft and fire events to mitigate losses and enhance asset value. Facilitated processes to address theft and fire situations, aiming for total recovery and value restoration.

• Evaluated auto claims to determine coverage and liability, ensuring compliance with policy guidelines.
• Conducted thorough investigations of claims, gathering evidence and documentation to support decision-making.
• Collaborated with repair shops and claimants to facilitate timely resolution of disputes and inquiries.
• Mentored junior adjusters on best practices for claims assessment and customer service excellence.

• Reviewed and verified patient information to maintain data integrity in billing systems.
• Collaborated with healthcare providers to resolve discrepancies in billing and coding.
• Trained and mentored junior staff on best practices in insurance billing procedures.

• Built strong client relationships to enhance customer satisfaction and retention.
• Conducted comprehensive needs assessments to tailor insurance solutions for clients.
• Facilitated training sessions for new sales agents to improve product knowledge and sales techniques.
• Analyzed market trends to develop effective sales strategies and drive revenue growth.

Managed service operations across four locations.

• Developed and maintained strong client relationships to ensure satisfaction and retention.
• Analyzed clients' insurance needs to provide tailored policy recommendations.
• Educated clients on coverage options, benefits, and exclusions for informed decision-making.
• Processed policy renewals and claims efficiently, ensuring timely communication with clients.

• Managed travel itineraries, ensuring seamless arrangements and exceptional customer service.
• Developed strategic partnerships with airlines and hotels to enhance client offerings.
• Coordinated complex travel plans for corporate clients, optimizing routes and costs.
• Mentored junior team members on best practices in travel management and client relations.