Trista Insley
Freedom,PA
Summary
Dedicated operations professional with a Bachelor's degree in Health Sciences and a minor in Healthy Lifestyle Coaching. Certified Nutritionist, Personal Trainer, and Group Fitness Instructor with extensive experience in health care and community engagement. Skilled in promoting health and wellness through education on diet and exercise, providing support, and fostering positive relationships.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Nutritionist/Health Educator
Adagio Health
04.2024 - Current
- Documents nutritional risk status and prescribes food packages for program participants.
- Provides individualized nutrition education to program participants using state agency approved counseling techniques.
- Implements county-level nutrition education plan, including mandated nutrition education contact.
- Prepares nutritional care plans for high risk participants, in coordination with RD.
- Determines program participant eligibility consistent with regulations and policies.
- Follows up on participants/patients who have missed appointments, newly applied for benefits, and/or need education letters.
- Performs breastfeeding counseling when breastfeeding peer counselor is not available.
- Issues and secures supplemental food instruments.
- Traveled to various contracted sites to deliver nutrition services.
- Worked across multiple Nutrition Services programs to support operations.
- Made referrals to outside social services.
- Supports and participates in marketing activities being undertaken for the office/program.
- Provides high quality customer service and marketing interventions within the service area.
- Ensures nutrition education delivery is following AND standards, program guidance, and USDA guidelines.
- Develops, designs, conducts and evaluates health education curricula and materials.
- Plans and conducts outreach programs in the community in collaboration with the Adagio Health medical offices/WIC offices when appropriate.
- Provides coaching and training to students/professionals for delivery of health education/curricula within the school districts and community.
- Collaborates with other agencies and leaders in the community.
- Collects and prepares data for reports as required.
- Monitored and recorded budget expenditures for accurate financial reporting.
- Assists in staff orientation and training.
Medical Assistant
UPMC
Cranberry Township, Pennsylvania
07.2023 - 04.2024
- Perform phlebotomy, EKGs, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures.
- Collect patient information/history, taking vitals, performing screenings per provider guidelines.
- Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
- Prepare patient rooms, set up instruments and equipment according to department protocol.
- Document patient information into the medical record.
- Answer calls and provide pertinent information including patient education as directed.
- Obtain lab/x-ray reports, hospital notes, referral information, etc.
- Send/receive patient medical records in accordance with Health Insurance.
- Verify insurance coverage and patient demographics.
- Coordinated patient schedules and optimized patient flow to enhance clinic efficiency.
- Managed inventory and restocked exam/procedure rooms to ensure readiness for patient care.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
- Executed cleaning tasks based on scheduled maintenance program, ensuring compliance with infection control standards.
- Maintain strict confidentiality related to medical records and other data.
- Comply with all UPMC Health System policies and procedures.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
- Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Provided clear instructions to patients and families regarding care procedures.
- Prepare and manage charts to ensure information is completed and filed appropriately.
Administrative Assistant
UPMC
Cranberry Township, Pennsylvania
04.2022 - 08.2023
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assisted with administrative duties by efficiently scanning medical records and faxing documents to support office operations.
- Confirmed and verified insurance benefits with carriers through online systems and telephone inquiries to ensure patient coverage.
- Collect copayments and any other applicable patient payments at the point of service.
- Educated patients about financial responsibility and connected them to advocacy resources.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Promoted MyUPMC patient portal and assisted patients with registration to enhance access to healthcare services.
- Confirm and/or update patient registration information at checkout.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Understands the principles of service recovery and is responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
Rehabilitation Aide (RA)/Social Director
UPMC Lemieux Sports Complex
05.2019 - 04.2022
- Collaborated with physical therapists to support patient treatment in physical therapy, ensuring correct form and technique during exercises, accurately recording treatment diaries, and updating Epic for individual data.
- Escorted patients to therapy rooms, addressing their needs to enhance their therapy experience.
- Monitored temperatures of heat and cold packs daily, adhering to safety standards to ensure patient comfort and safety.
- Leading, organizing, and initiating events, holidays, birthdays, and special occasions.
Barista
Starbucks
Greater Pittsburgh Area
03.2018 - 04.2019
- Prepared and served specialty drinks while ensuring customer satisfaction. Handled cashier duties, prepared food, and managed daily operations of the shop. Cultivated strong relationships with customers, enhancing their experience and fostering loyalty.
- Prepared handcrafted beverages and specialty drinks for customers.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the café area and equipment.
One-on-One Behavior Specialist
Garrett County Board of Education
Accident Elementary School
10.2017 - 02.2018
- Delivered tailored support to a child with autism in a Pre-K setting, fostering personal development and engagement.
- Developed behavior intervention plans for students with diverse needs.
- Collaborated with educators to implement effective classroom management strategies.
- Conducted individual and group counseling sessions to support student well-being.
Segway Tour Guide/Cashier
Wisp Resort
Mchenry, Maryland
05.2017 - 09.2017
- Guided Segway tours by ensuring safety protocols, maintaining professionalism, and sharing safety tips and local background knowledge.
- Implemented safety protocols during tours to ensure participant security during all tours and activities.
- Guided groups through outdoor trails, sharing knowledge of local flora and fauna.
- Developed engaging narratives to enhance visitor experiences and enjoyment.
- Handled cash transactions and delivered customer service while organizing and maintaining a clean checkout area.
Behavior Health Program Assistant
Garrett County Lighthouse Inc
Oakland, Maryland
05.2016 - 05.2017
- Coordinated program schedules and activities for community engagement initiatives.
- Managed communication between stakeholders and program participants effectively.
- Supported staff in organizing training sessions and workshops for participants.
- Managed daily office operations, including organizing, maintaining records, entering data, answering phone calls, and filing.
Shift Supervisor
Walgreens
Oakland, Maryland
01.2010 - 04.2016
- Opened and closed store independently, managed warehouse and vendor ordering, and processed all sales transactions on assigned cash register.
- Assists manager or assistant store manager in reviewing order exceptions.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities.
- Monitored compliance with Out-date program and supported bookkeeping tasks, including cash reports, cash counts, ledgers, and bill payments.
- Oversaw department pricing and implemented daily price changes to ensure accurate pricing.
- Separated food items into appropriate categories for better organization.
- Assist at Pharmacy upon request. Complies with all company policies & procedures; maintains respectful relationships with coworkers.
Education
Bachelor's Degree - Health Sciences
Arizona State University
12-2018
Associate of Science - AS - Radiology
Allegany College of Maryland
Phoenix, AZ05-2014
Associate's Degree - General Studies
Garrett College
Deep Creek Lake, MD12-2011
High School Diploma -
Southern Garrett High School
05-2009
Skills
- Nutritional Counseling
- Nutrition Education
- Community Nutrition
- Health education curriculum
- Patient Outreach
- Public Health Knowledge
- Patient Engagement
- Team Collaboration
- Problem solving
- Time Management
- Effective Communication
Certification
- Certified Personal Trainer
- Veterans Ready
- Certified Nutritionist
- Disordered Eating
- Clearance ACT33
Languages
- English
- Basic Sign Language, Elementary
Personal Information
Title: Nutritionist
Affiliations
- Drum Major Judge for TOB
Timeline
Nutritionist/Health Educator
Adagio Health
04.2024 - Current
Medical Assistant
UPMC
07.2023 - 04.2024
Administrative Assistant
UPMC
04.2022 - 08.2023
Rehabilitation Aide (RA)/Social Director
UPMC Lemieux Sports Complex
05.2019 - 04.2022
Barista
Starbucks
03.2018 - 04.2019
One-on-One Behavior Specialist
Garrett County Board of Education
10.2017 - 02.2018
Segway Tour Guide/Cashier
Wisp Resort
05.2017 - 09.2017
Behavior Health Program Assistant
Garrett County Lighthouse Inc
05.2016 - 05.2017
Shift Supervisor
Walgreens
01.2010 - 04.2016
Bachelor's Degree - Health Sciences
Arizona State University
Associate of Science - AS - Radiology
Allegany College of Maryland
Associate's Degree - General Studies
Garrett College
High School Diploma -
Southern Garrett High School