Trista Kasburg
Akron,OH
Summary
Highly motivated and energetic individual with a strong work ethic and clear professional goals. Excellent research, organization, time management, and problem assessment/resolution skills. Thrives in challenging situations, working effectively under pressure and in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Team Leader
H&R Block
01.2023 - Current
- Support the Multi-Unit Team Leader
- Provide excellent customer service to clients, visitors, and including assisting with questions and needs
- Performing Data Entry
- Maintaining records
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the MTL or GM
Home Health Aide
Northeast Professional Home Inc.
04.2024 - Current
- Helping patients with daily functions
- Housekeeping
- Grocery shopping and cooking meals
- Taking patients' vital signs or giving them medicine under a nurse's direction
- Recording and reporting health issues
On Call Banquet Server
Employ-Temps Staffing Services
05.2023 - Current
- Assist with food and table prep before the event begins
- Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
- Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs
- Serve alcoholic and non-alcoholic beverage
- Clean up venue after event ends and assist with inventory, food storage and other tasks
Receptionist
H&R Block
11.2022 - 04.2024
- Greet and direct clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Performing Data Entry
- Maintaining records
- Handling incoming phone calls on a multi-phone line
- Make phone calls to clients to set up appointments
- Maintain office cleanliness and organization of resources with team members
Customer Service Representative (Contract)
ASW Global, LLC
08.2023 - 10.2023
- Review open customer orders and prepare daily shipments
- Perform general customer service by responding to emails
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Generate shipping labels, packing slips, Bill of Ladings, and any other customer required paperwork
- Produce and examine all necessary paperwork for accuracy
- Ensure each order is on time, complete and received
Administrative Assistant (Contract)
Akron-Canton Regional Foodbank
06.2023 - 08.2023
- Provide excellent customer service to visitors, volunteers and including assisting with questions and needs
- Monitoring security for the entire facility
- Ability to work effectively and professionally with a range of outside partners
- Delegate individuals to the appropriate departments
- Answer and route calls, including taking messages and transferring calls as needed
- Performing Data Entry
- Coordinate all incoming and outgoing mail
On Call Banquet Server
Accurate Staffing
04.2018 - 05.2020
- Assist with food and table prep before the event begins
- Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
- Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs
- Serve alcoholic and non-alcoholic beverage
- Clean up venue after event ends and assist with inventory, food storage and other tasks
- Comply with all food and beverage regulations
Security Guard
Tenable Protective Services
10.2017 - 12.2019
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Collaborate with other members of the corporate security team to ensure that the facility is safe at all times
- Special events, concert security, crowd management, ticket takers, usher, parking attendant and general event labor
Home Health Aide
Anna's Home Health Care
08.2014 - 04.2018
- Helping patient with daily functions, such as dressing or taking a bath
- Housekeeping, such as vacuuming or doing laundry
- Grocery shopping and cooking meals
- Taking patients' vital signs or giving them medicine under a nurse's direction
- Recording and reporting to nurses about the patient's health status
Sales Assistant Manager
Sportula/Solar X
08.2010 - 11.2015
- Open and set-up store for business daily
- Sign for all shipment, record all shipments to and from store
- Continually meeting or exceeding sales quotas
- Ensuring that the store is clean and well-maintained at all times
- Building and maintaining good working relationships with customers
- Identifying opportunities and strategies to increase sales
Professional Security Guard
Securitas Security USA
06.2009 - 08.2010
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- To keep customers safe and secure at all times
- Completed logs as necessary
- Walking rounds every couple hours to make sure the environment is safe and secure
Education
Associate of Applied Business - Criminal Justice
Brown Mackie College
Akron, OH07.2010
Skills
- Organization
- Microsoft Excel
- Microsoft Word
- Customer service
- Microsoft Office
- Communication
- Office experience
- Management
Certification
Driver's License
Assessments
- Front desk agent (hotel), 03/01/24, Proficient
- Cleaner fit, 05/01/23, Proficient
- Administrative assistant/receptionist, 10/01/21, Proficient
- Customer focus & orientation, 09/01/23, Proficient
- Food service: Customer situations, 06/01/23, Proficient
- Retail customer service, 10/01/22, Proficient
- Security guard skills, 10/01/21, Proficient
- Home health aide skills, 04/01/24, Proficient
- Food service: Customer situations, 10/01/23, Proficient
- Recruiting, 06/01/23, Proficient
- Customer service, 05/01/23, Proficient
- Management & leadership skills: Impact & influence, 04/01/23, Proficient
- Security guard skills, 10/01/22, Proficient
- Bartending, 02/01/22, Proficient
- Work style: Reliability, 10/01/21, Proficient
- Work style: Reliability, 04/01/24, Proficient
- Data entry: Attention to detail, 03/01/23, Proficient
- Work style: Conscientiousness, 09/01/22, Proficient
Timeline
Home Health Aide
Northeast Professional Home Inc.
04.2024 - Current
Customer Service Representative (Contract)
ASW Global, LLC
08.2023 - 10.2023
Administrative Assistant (Contract)
Akron-Canton Regional Foodbank
06.2023 - 08.2023
On Call Banquet Server
Employ-Temps Staffing Services
05.2023 - Current
Associate Team Leader
H&R Block
01.2023 - Current
Receptionist
H&R Block
11.2022 - 04.2024
On Call Banquet Server
Accurate Staffing
04.2018 - 05.2020
Security Guard
Tenable Protective Services
10.2017 - 12.2019
Home Health Aide
Anna's Home Health Care
08.2014 - 04.2018
Sales Assistant Manager
Sportula/Solar X
08.2010 - 11.2015
Professional Security Guard
Securitas Security USA
06.2009 - 08.2010
Associate of Applied Business - Criminal Justice
Brown Mackie College