Trista Roushar
Louisburg,NC
Summary
Dynamic Store Manager with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing store profitability through effective inventory management and innovative merchandising strategies. Committed to fostering a positive work environment while driving employee development and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Store Manager
Walmart
Roanoke Rapids, NC
08.2024 - Current
- Led team in achieving sales targets through effective merchandise presentation and customer engagement.
- Developed staff training programs to enhance product knowledge and improve customer service skills.
- Managed inventory control processes, ensuring accurate stock levels and minimizing shrinkage.
- Implemented operational improvements that streamlined workflows and increased store efficiency.
- Analyzed sales data to identify trends, adjusting strategies to boost performance in key categories.
- Fostered a positive work environment by mentoring team members and promoting professional development.
- Coordinated promotional events that increased foot traffic and enhanced brand visibility within the community.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Lead
Walmart
Durham, NC
01.2023 - 08.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Managed inventory control processes, optimizing stock levels to enhance product availability.
- Implemented visual merchandising strategies to improve store layout and attract customer engagement.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Conducted regular performance evaluations, providing constructive feedback to promote employee development.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Food and Consumables Coach
Walmart
Chesapeake, VA
10.2020 - 01.2023
- Led team training sessions to enhance product knowledge and customer service skills.
- Developed and implemented operational strategies to improve workflow efficiency.
- Analyzed customer feedback to identify areas for service improvement and training focus.
- Conducted performance evaluations, providing constructive feedback to drive individual growth and accountability.
- Drove initiatives that resulted in improved customer satisfaction ratings through targeted coaching efforts.
- Streamlined communication processes between departments to enhance information flow and collaboration.
Education
Associate of Science - Criminal Justice
Tidewater Community College
Norfolk, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
- Store merchandising
- Retail inventory management
Timeline
Store Manager
Walmart
08.2024 - Current
Store Lead
Walmart
01.2023 - 08.2024
Food and Consumables Coach
Walmart
10.2020 - 01.2023
Associate of Science - Criminal Justice
Tidewater Community College