Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Medical Spa Coordinator
Pure Med Aesthetics
04.2024 - Current
Enhanced client satisfaction by effectively scheduling appointments and managing the flow of daily operations.
Coordinated staff schedules, ensuring optimal coverage during peak business hours.
Optimized appointment booking process by implementing an efficient online reservation system accessible from multiple devices.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Mechanical Associate
CarMax
07.2022 - 04.2024
Inspected vehicles and made sure there was no physical damage and all mechanical features were effectively working.
Performed underbody inspections to ensure tires, brake pads and rotors met standards.
Performed oil changes, changed out tires/wheels, repaired patches, resurfacing rotors, and other mechanical duties.
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Inventory Associate/Reconditioner
Carmax
09.2021 - 07.2022
Received vehicles into our inventory and carefully transported vehicles from main lot to backup lot
Reconditioned vehicle transfers from other Carmax locations
Cleaned and prepped vehicles to be sold to customers
Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
FedEx Package Handler
FedEx Ground
03.2021 - 08.2021
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Freight/Receiving Associate
Bed Bath & Beyond
12.2019 - 07.2021
Unloaded pallets and deliveries and organized products in warehouse.
Assisted in receiving department: scanning and opening boxes, placing product on correct cage to be stocked in a fast-paced work environment
Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
Assisted in cashiering when busy.
Private Property/Beach Attendant
The Tahoe Beach Club
06.2019 - 08.2019
Set up promotional displays and equipment for special events and activities.
Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
Wiped down beach furniture and equipment to maintain cleanliness.
Occupational Therapist Tech
Smile-n-Grow
06.2014 - 06.2019
Collaborated with team members for comprehensive patient care and optimal results.
Prepared food and supervised patients.
Established compassionate and caring relationships with patients.
Helped patients with homework and other occupational tasks.
Filed patient information.
Traveled to pick up files.
Education
Associate of Business Administration -
South Texas College
Mcallen, TX
High School Diploma -
Donna High School
Donna, Texas
05.2014
Skills
Microsoft Word
Microsoft Powerpoint
Freight Experience
Microsoft Office
Courteous and Professional
Microsoft Excel
Organizational skills
Time Management Skills
Bilingual (English & Spanish)
Adaptability and Flexibility
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Spa Coordinator
Pure Med Aesthetics
04.2024 - Current
Mechanical Associate
CarMax
07.2022 - 04.2024
Inventory Associate/Reconditioner
Carmax
09.2021 - 07.2022
FedEx Package Handler
FedEx Ground
03.2021 - 08.2021
Freight/Receiving Associate
Bed Bath & Beyond
12.2019 - 07.2021
Private Property/Beach Attendant
The Tahoe Beach Club
06.2019 - 08.2019
Occupational Therapist Tech
Smile-n-Grow
06.2014 - 06.2019
Associate of Business Administration -
South Texas College
High School Diploma -
Donna High School
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Erich WittmerErich Wittmer
Partner / Injector - Medical Spa at Revive Med SpaPartner / Injector - Medical Spa at Revive Med Spa