Summary
Overview
Work History
Education
Skills
Timeline
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Tristan Buckallew

Ronan,MT

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Ninepipes Lodge. Proven ability to multitask in fast-paced environments, enhancing guest satisfaction and loyalty. Leveraged military discipline and first aid proficiency to achieve a 95% customer satisfaction rate, consistently exceeding performance goals.

Offering excellent teamwork and organizational skills, ready to learn and excel in fast-paced dining environment. Contributes dedication to maintaining cleanliness and order, alongside ability to adapt quickly to new tasks. Ready to use and develop table setting and cleaning skills in this role.

Personable and attentive with strong communication and interpersonal skills. Knowledge of hospitality procedures and adept in managing guest relations and reservations. Committed to ensuring positive guest experience and smooth operations.

Overview

4
4
years of professional experience

Work History

Enlisted Soldier

Army National Gaurd
10.2024 - Current
  • Currently serving as an enlisted Soldier with the Army National Guard.
  • Participating in monthly drills and initial training prior to Basic Combat Training.
  • Developing discipline, teamwork, leadership potential, and physical readiness.

Server

Ninepipes Lodge
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Gave support to events such as weddings, banquets and large groups to ensure a smooth experience

Hotel Front Desk Agent

Ninepipes Lodge
08.2023 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Lead Busser

Ninepipes Lodge
09.2021 - Current
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
  • Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
  • Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
  • Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
  • Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.

Education

Ronan High School
Ronan, MT

Skills

  • Military discipline
  • Physical fitness
  • First aid proficiency
  • Positive attitude
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Sales expertise
  • Fast-paced environment
  • Multitasking and organization
  • Time management
  • Attention to detail

Timeline

Enlisted Soldier

Army National Gaurd
10.2024 - Current

Server

Ninepipes Lodge
01.2024 - Current

Hotel Front Desk Agent

Ninepipes Lodge
08.2023 - Current

Lead Busser

Ninepipes Lodge
09.2021 - Current

Ronan High School

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Tristan Buckallew