Tristan Buckhalter
Snellville,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax Expert
TurboTax
Snellville, GA
01.2025 - Current
- Developed and maintained professional relationships with clients to encourage repeat business and referrals
- Prepared, reviewed, and filed tax returns for individual clients
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations
- Managed multiple tax preparation projects simultaneously, ensuring timely completion
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws
- Reviewed and organized files containing source documents used in the preparation of tax returns
- Analyzed information and assessed liabilities and deductions according to relevant tax code
- Resolved client tax issues by investigating discrepancies and implementing corrective actions
- Advised clients on tax planning strategies to minimize liabilities and maximize returns
- Conducted client interviews to gather necessary documentation and information for tax preparation
- Reduced errors by completing comprehensive reviews of internal tax preparation documents
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits
- Reconciled bank statements and financial documents to ensure accurate tax reporting
- Advised clients on strategies to minimize their future tax liabilities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Quality Rater
Telus International
Snellville, GA
07.2023 - Current
- Reviewed AI-generated content in many different contexts
- Evaluated the quality and relevance of search results, and other online content, to help improve the performance and user experience of AI systems and search engines.
- Ensured AI responses were consistent with customer expectations
- Evaluated the content and functionality of a variety of different web pages
- Assessed the website's design and functionality, offering valuable feedback.
- Provided feedback on the effectiveness of algorithms and search results on Google platforms.
- Conducted A/B tests, gathered data, and determined ratings for specific applications, focusing on aspects like relevance, accuracy, and helpfulness of search results
Bartender Trainer
Chili's Bar and Grill
Lithonia, GA
08.2021 - 03.2023
- Effectively multi-tasked within fast-paced environment
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately
- Worked in close collaboration with team members to ensure customers received high-quality service
- Monitored inventory levels of liquor supplies at the bar regularly and ordered inventory when necessary
- Balanced daily registers and generated sales reports for management
- Provided feedback on job performance to increase efficiency and effectiveness in the workplace
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of professional bar-tending skills
- Collaborated with other departments to ensure that all employees are trained on their respective roles effectively
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs
- Training included up-selling techniques
- Analyzed customer feedback data from surveys to identify areas of improvement within the bar operations
Digital Marketing Specialist
Vegan Fitness Redefined
Snellville, GA
01.2022 - 11.2022
- Supported SEO initiatives to improve content, keywords, and branding
- Created content for websites, blogs, social media platforms, and online advertising
- Built relationships with influencers to promote products or services through their channels
- Responded promptly to customer inquiries via social media platforms
- Generated reports on website performance, ad campaigns, and other key metrics
- Analyzed customer feedback from surveys or focus groups to identify areas of improvement
- Maintained a database of customers' information for targeted marketing efforts
- Developed and implemented comprehensive digital marketing strategies to increase brand awareness and generate leads
Manager
Ruby Tuesday
Douglas , GA
04.2018 - 10.2020
- Provided exceptional customer service by anticipating guest needs before they arise
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development
- Conducted weekly team meetings to discuss performance issues and provide feedback
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Oversaw the hiring, on-boarding, training, scheduling and evaluation of employees
- Adhered to all health department regulations regarding food storage and preparation
- Inspected dining and serving areas for cleanliness and proper service requirements
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Maintained detailed records of sales transactions and daily shift reports in order to accurately calculate daily deposit
- Made bank deposits
Tax Associate (Seasonal)
Triple Tax Service
Douglas , GA
12.2017 - 04.2018
- Researched complex tax issues in order to provide accurate advice and guidance
- Responded promptly to inquiries from both internal and external customers regarding taxation issues
- Analyzed financial data such as income statements and balance sheets to determine how it affects a client's taxes
- Ensured compliance with applicable laws and regulations regarding taxation matters
- Assisted clients with the preparation of financial documents related to taxes
- Advised clients on tax planning strategies to minimize liabilities and maximize returns
Personal Assistant
Empress White
Douglas, GA
04.2016 - 10.2017
- Provided personal support to the executive, including errand running and personal shopping
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings
- Implemented and maintained organizational systems to increase office efficiency
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly
- Handled confidential documents and communications with discretion, safeguarding sensitive information
- Organized work projects around client's house
- Performed data entry into computer systems; ensured accuracy of all entered information
Education
Trade School Cert - Cosmetology
Aveda Institute
Atlanta, GA06-2015
Skills
- Client relationship management
- Tax preparation
- Data analysis
- Content evaluation
- Customer engagement
- Call center operations
- Money handling
- Employee training
- Team leadership
- Networking strategies
- Lead generation
- SEO optimization
- Social media management
- Salesforce CRM
- Errands management
- Database entry
Accomplishments
- Awarded many times for over-exceeding target and metrics
- Recognized as employee of the month
- Promoted to manager
Certification
Intuit Academy Tax Exam Badge - Issued 10/28/2024
References
References available upon request.
Timeline
Tax Expert
TurboTax
01.2025 - Current
Quality Rater
Telus International
07.2023 - Current
Digital Marketing Specialist
Vegan Fitness Redefined
01.2022 - 11.2022
Bartender Trainer
Chili's Bar and Grill
08.2021 - 03.2023
Manager
Ruby Tuesday
04.2018 - 10.2020
Tax Associate (Seasonal)
Triple Tax Service
12.2017 - 04.2018
Personal Assistant
Empress White
04.2016 - 10.2017
Trade School Cert - Cosmetology
Aveda Institute
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