Tristan Costa
New Bedford,MA
Summary
Proven Cash Management and Customer Service Specialist, excelled at Trucchi's Supermarkets by enhancing customer satisfaction and resolving complaints with professionalism. Mentored junior staff, showcasing exceptional time management and communication skills. Demonstrated expertise in fraud prevention and cash handling, contributing to a secure and efficient shopping environment.
Overview
5
5
years of professional experience
Work History
Cashier/Service Clerk
Trucchi's Supermarkets
New Bedford, Massachusetts
08.2019 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Inspected merchandise prior to stocking shelves for any damage or defects.
- Mentored junior team members and managed employee relationships.
- Communicated with customers and employees to answer questions or explain information.
- Answered telephone and in-person customer questions about available services and products.
- Organized shelves, displays, and backroom areas to ensure products were easily accessible for customers.
- Resolved customer complaints promptly and courteously.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted and balanced cashier drawers.
Education
Some College (No Degree) - Economics
University of Massachusetts, Dartmouth
North Dartmouth, MASkills
- Time management skills
- Service department operations
- Complaint handling
- Quality control
- Telephone etiquette
- Cash management
- Fraud prevention awareness
- Cash handling expertise
Timeline
Cashier/Service Clerk
Trucchi's Supermarkets
08.2019 - Current
Some College (No Degree) - Economics
University of Massachusetts, Dartmouth
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