Tristan Criswell
Bullhead City,AZ
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Motel Manager
Beaver Falls Motel
12.2020 - 11.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Oversaw day-to-day operations of 27-room hotel with staff of 3 employees.
Line Cook
Applebees
06.2016 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
High School Diploma -
Beaver Area High School
Beaver, PA06.2015
Skills
- Guest Accommodations
- Guest Services Management
- Revenue Generation
- Safety Procedures
- Staff Training
- Telephone Etiquette
- Outstanding Communication Skills
- Staff Supervision
- Talented Leader
- Employee Scheduling
- Quality Assurance
- Guest Complaint Resolution
- Cash Handling
Timeline
Motel Manager
Beaver Falls Motel
12.2020 - 11.2023
Line Cook
Applebees
06.2016 - 06.2019
High School Diploma -
Beaver Area High School
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