Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRISTAN CUNNINGHAM

LAS VEGAS,NV

Summary

Customer service professional with over 4 years of experience in enhancing guest experiences and inventory management at multiple golf properties. Demonstrates strong communication and problem-solving skills, effectively addressing customer concerns and improving service quality. Committed to leveraging golf knowledge and team collaboration to drive operational excellence and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Golf Professional Internship

Poppy Ridge Golf Course
05.2025 - Current
  • Supported daily operations during the re-launch of the fully redesigned 18‑hole championship course, unveiled May 31st, 2025 after a 13‑month renovation led by architect Jay Blasi.
  • Assisted in enhancing golf instruction and customer experience on a more walkable layout.
  • Helped oversee the upgraded practice facility, including a 1.25‑acre grass hitting area, dedicated chipping/putting zones, two practice bunkers and a 17,000‑sq ft putting green.
  • Provided on‑course guidance and customer support as players navigated redesigned wide fairways (most 40–60 yards, up to 100 yards) and new turf profiles (Santa Ana Bermuda fairways and surrounds, Prestige Bentgrass greens, hydro-seeded fescue)
  • Supported pace-of-play and cart logistics, helping manage the new GPS‑equipped cart fleet to enhance guest service.
  • Engaged members and guests with educational content on course design highlights, sustainable water conservation via modern turf choices, and accessibility improvements reflecting NCGA’s member-first mission.

Golf Course Attendant

The Club At Sunrise
01.2025 - 05.2025
  • Checked driving range and grounds daily to identify and manage maintenance needs.
  • Observed guests for proper use of equipment and respectful behavior on property.
  • Monitored first tee, tee off times and turn times to anticipate schedule problems.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Logged daily course activities and reported on golf injuries or other notable incidents.

Cashier

Golf Galaxy
09.2024 - 01.2025
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Golf Shop Associate

Poppy Ridge Golf Course
01.2023 - 08.2024
  • Enhanced member satisfaction through efficient tee time coordination
  • Accurately processed transactions for golf amenities
  • Streamlined inventory management, ensuring new merchandise was promptly available
  • Swiftly addressed customer issues, promoting a positive experience
  • Promoted game of golf and specific golf course and maintained high level of professionalism and service.
  • Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.

Outside Service Representative

Poppy Ridge Golf Course
08.2021 - 08.2024
  • Collaborated with team to boost service quality
  • Proactively tackled customer issues, maintaining high satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.

Yard Maintenance Worker

The Green Grass Guys
03.2020 - 08.2023
  • Preserved and enhanced lawn health and attractiveness via regular mowing and watering.
  • Promoted a clean environment by removing ground debris and trash.
  • Implemented landscape enhancements such as pathways and irrigation systems.
  • Maintained customer satisfaction by tactfully resolving challenges.
  • Trimmed trees, shrubs, and flowers to improve growth and shape.

Ranch Hand

Kirkman Ranch
02.2021 - 02.2023
  • Fostered animal health by adhering to strict feeding and medication routines.
  • Enhanced ranch safety by repairing and constructing various fencing types.
  • Streamlined operations through regular cleaning and maintenance of livestock quarters and farm equipment.

Education

Bachelor of Science - HOSPITALITY MANAGEMENT, PROFESSIONAL GOLF MANAGEMENT EMPHASIS

University of Nevada-Las Vegas
Las Vegas, NV
05-2028

No Degree - BUSINESS ADMINISTRATION

Las Positas College
Livermore, CA
05.2024

No Degree - SPORTS MANAGEMENT

North Central University
Minneapolis, Minnesota
11.2023

High school or equivalent - undefined

Livermore High School
Livermore, California
06.2023

Skills

  • POS systems proficiency
  • Event planning
  • Networking and relationship building
  • Staff training and development
  • Sales and marketing
  • Interpersonal relations
  • Scoring
  • Merchandise management
  • Team building and leadership
  • Conflict resolution techniques

Timeline

Assistant Golf Professional Internship

Poppy Ridge Golf Course
05.2025 - Current

Golf Course Attendant

The Club At Sunrise
01.2025 - 05.2025

Cashier

Golf Galaxy
09.2024 - 01.2025

Golf Shop Associate

Poppy Ridge Golf Course
01.2023 - 08.2024

Outside Service Representative

Poppy Ridge Golf Course
08.2021 - 08.2024

Ranch Hand

Kirkman Ranch
02.2021 - 02.2023

Yard Maintenance Worker

The Green Grass Guys
03.2020 - 08.2023

High school or equivalent - undefined

Livermore High School

Bachelor of Science - HOSPITALITY MANAGEMENT, PROFESSIONAL GOLF MANAGEMENT EMPHASIS

University of Nevada-Las Vegas

No Degree - BUSINESS ADMINISTRATION

Las Positas College

No Degree - SPORTS MANAGEMENT

North Central University

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