Ryan Benedict
Saint Augustine,FL
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Assistant Golf Professional
The Golf Club at South Hampton
08.2017
- System learning skills excellent in learning and operating
- Facial recognition and name retainment skills for 400plus members as well as 95% of customers
- Ability to learn new product and market new product
- Directing Golf Tournaments
- Tournament and Golf Clinic Development
- Reservation skills communicating reservations
- Developed and ran Golf Tournaments for over 200 golfers
- Developed and ran Golf clinics.
Assistant Golf Professional
Queens Harbour Yacht & Country Club
01.2017 - 08.2017
- Managed outside operations and cart staff
- Served as Pro Shop attendant, Golf instructor, as well as assisted in Tournament operations
- Implemented weekly and monthly inventory on rental clubs, golf carts, golf cart tires, mechanical issues, pro shop goods, range balls, golf towels and other daily essentials
- Strived to ensure a professional and friendly environment for member and guest, while offering the optimal golf service possible.
Outside Operations, Valet service
Breakers
11.2015 - 12.2016
- Meet and Greet members and guest upon arrival, offer the complimentary valet service while unloading the vehicle for guest as well as informing of any course changes, conditions, or possible inclement weather conditions forecasted
- After loading the bags on to carts making sure the cart was fully prepared and loading additional waters and ice for those who desire
- One more clarification about where the pro shop, chipping and putting green, practice range and first tee are, before wishing them a good fun round
- Constantly checking and cleaning putting, chipping greens as well as picking range balls, cleaning the range balls, and creating ball pyramids at each hitting station
- Daily cleaning and maintenance of golf cart fleet
- On Course assistance
- Helping run golf tournaments
- Insuring customer satisfaction and full enjoyment of their money and time spent.
Education
Associates of Science - Golf Management
Keiser University, Flagship Campus
West Palm Beach, FL12.2016
Skills
- Interpersonal Relations
- Regripping
- Sales and Marketing
- Event Planning
- Office Administration
- POS Systems Proficiency
- Budgeting and Finance
- Tournament management
- Public speaking
- Adaptability and flexibility
- Time management
- Lesson planning
- Staff supervision
- Networking abilities
- Club fitting proficiency
- Handicap system understanding
- Membership engagement
- Merchandise management
- Customer service excellence
- Junior golf development
- Team player attitude
- Networking and Relationship Building
- Staff Training and Development
- Conflict Resolution Techniques
- Team Building and Leadership
- Competitive Analysis
- Contract Negotiation
- Individualized Coaching
- Complaint Resolution
- Account Updating
- Data Collection
- Product Knowledge
- Prioritization
- Building Rapport
- Customer Relations
- Product Sales
- CRM Software
Timeline
Assistant Golf Professional
The Golf Club at South Hampton
08.2017
Assistant Golf Professional
Queens Harbour Yacht & Country Club
01.2017 - 08.2017
Outside Operations, Valet service
Breakers
11.2015 - 12.2016
Associates of Science - Golf Management
Keiser University, Flagship Campus
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