Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tristan Goins

Cincinnati,Ohio

Summary

Ambitious IT Support graduate of the Merit America program who is seeking to further their career in the IT field. Spent six+ years in the customer service and pet care industry which has led to refined observation, problem solving, and record-keeping skills. While attending Merit America, I obtained my certifications for cybersecurity, operating systems, and networking. Combining six years of customer service with my education from Merit America, I am an expert in customer satisfaction, problem solving, critical thinking, time-management, verbal and written communication, and troubleshooting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dog Daycare Attendant

The Pet Spot
06.2021 - Current
  • Manages a high-energy environment, supervising up to 50 dogs daily, ensuring their safety and well-being through precise observation and quick response to mitigate potential issues
  • Spearheads training sessions for the majority of new staff members, sharing expertise in canine behavior and daycare operations, resulting in a lower turnover rate for the company
  • Maintains a meticulous record of dog behavior, health, and medication administration, showcasing attention to detail and record-keeping skills essential in managing IT-related documentation and protocols
  • Executed first aid and CPR procedures, demonstrating quick thinking and keen focus on ensuring animal and human safety, with a 99 percent success rate of dogs receiving little to no injuries

Cashier

KFC
12.2017 - 04.2019
  • Operated cash registers with precision, efficiently processing customer transactions and ensuring accuracy in cash handling, maintaining a 99.5% error-free record
  • Managed over 100 customers a day, consistently delivering excellent service, resolving issues, and processing orders with speed
  • Trained and mentored around 20 new employees, instilling strong customer service skills and efficient register operation techniques as well as proper food and equipment handling requirements
  • Balanced cash drawer at the end of shifts, reconciling discrepancies and reporting findings, showcasing strong financial accountability and auditing capabilities

Fry Cook

McDonalds
02.2017 - 10.2017
  • Mastered various cooking techniques to prepare and assemble orders accurately and efficiently, consistently achieving a high order accuracy rate while cooking over 300 meals a day
  • Operated industrial-grade kitchen equipment, including fryers and grills, with precision and safety, demonstrating the ability to learn powerful and dangerous equipment
  • Collaborated with a diverse team to coordinate cooking and assembly processes, maintaining effective communication which raised the restaurant to one of the top five McDonalds in the company
  • Adapted to frequent menu changes and special promotions, quickly acquiring new recipes and product knowledge, demonstrating a rapid learning ability necessary in IT for adapting to evolving technologies and teaching it to newcomers

Education

Bachelor of Science - Computer Science

Ball State University
Muncie, IN

High School Diploma -

Lawrenceburg High School
Lawrenceburg, IN
06.2019

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software
  • Installation & Configuration
  • Customer Service
  • Windows
  • Linux
  • Reading Comprehension
  • Domain Name System (DNS)
  • Networking
  • System
  • Administration
  • Technical Support
  • Problem-Solving
  • Communication
  • Record-Keeping
  • Adaptability

Certification

  • Google IT Support - Google -12/2023
  • CAD - Southeastern Career Center - 6/2019

Timeline

Dog Daycare Attendant

The Pet Spot
06.2021 - Current

Cashier

KFC
12.2017 - 04.2019

Fry Cook

McDonalds
02.2017 - 10.2017

Bachelor of Science - Computer Science

Ball State University

High School Diploma -

Lawrenceburg High School

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Tristan Goins