Tristan Gould
Hendersonville,TN
Summary
- Dynamic and results-driven professional with extensive experience in customer service and team leadership at Good Place Mercantile.
- Proven ability to enhance sales through effective promotional displays and maintain high standards of inventory management. Skilled in problem resolution and cash handling, consistently delivering exceptional service and fostering positive vendor relationships.
- Knowledgeable [Desired Position] with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
- Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for a strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Good Place Mercantile
05.2025 - Current
- Managed daily store operations independently, ensuring a welcoming and organized environment for customers and vendors.
- Processed sales transactions accurately and handled customer inquiries with professionalism and care.
- Assisted over 30 small business vendors by maintaining their booth spaces and supporting product display and sales.
- Provided personalized customer service to enhance the shopping experience and promote local businesses.
- Assisted in inventory management by tracking stock levels during shifts.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Collaborated with management on promotional displays to drive sales initiatives.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Kitchen Staff Member
Chick-fil-A
05.2024 - 07.2024
- Assisted in food preparation and kitchen organization to maintain efficient workflow.
- Learned safe food handling procedures to ensure compliance with health regulations.
- Operated kitchen equipment and tools, gaining proficiency in various cooking techniques.
- Supported team members during busy shifts, enhancing overall service efficiency.
- Maintained cleanliness and sanitation standards in all kitchen areas consistently.
- Adapted quickly to changing priorities in a fast-paced kitchen environment.
- Collaborated with the team to achieve daily operational goals effectively.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Learned other teammates' work tasks to train as backup.
Dining Services Employee
Panera Bread
09.2021 - 12.2021
- Processed customer orders efficiently at the register and front counter, ensuring accuracy and friendly service.
- Handled cash, credit, and mobile transactions while maintaining a clean and organized work area.
- Assisted guests with menu selections, customized orders, and resolved issues to enhance customer satisfaction.
- Collaborated with team members to support smooth operations during peak hours.
- Assisted in the preparation and serving of meals, ensuring adherence to food safety standards.
- Maintained the cleanliness of dining areas, contributing to a welcoming atmosphere for guests.
- Collaborated with team members to streamline service processes and improve efficiency.
- Provided excellent customer service by responding promptly to guest inquiries and requests.
Education
Bachelor of Science - Exercise Science
University of Tennessee, Chattanooga
Chattanooga, TN05-2027
High School Diploma -
Beech Senior High School
Hendersonville, TN05-2023
Skills
- Customer service
- Cash handling
- Sales transactions
- Inventory management
- Kitchen organization
- Food preparation
- Team leader
- Problem resolution
- Promotional displays
- Sanitation standards
- Workflow efficiency
- Vendor support
- Transaction accuracy
Accomplishments
I have been a committed cross-country runner since middle school, competing through high school and now at the collegiate level for UTC. Throughout my career, I’ve demonstrated both athletic excellence and leadership, serving as team captain three times and earning “Hardest Worker” honors twice. My dedication to training, teamwork, and perseverance helped lead my high school team to a 2nd-place finish at the state championships. I continue to build on these experiences by competing at the NCAA Division I level, striving for continuous improvement, and contributing to a culture of discipline and determination.
Timeline
Cashier Team Lead
Good Place Mercantile
05.2025 - Current
Kitchen Staff Member
Chick-fil-A
05.2024 - 07.2024
Dining Services Employee
Panera Bread
09.2021 - 12.2021
Bachelor of Science - Exercise Science
University of Tennessee, Chattanooga
High School Diploma -
Beech Senior High School