Summary
Overview
Work History
Education
Skills
Timeline
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Tristan Hughes

Orlando,FL

Summary

Energetically propelled customer satisfaction at Sheraton Vacation Club, mastering guest relations and technical troubleshooting. At Evergreen Solar, leveraged persuasive communication to enhance client connections, significantly growing the clientele. Demonstrates a keen ability in reservation management and local area knowledge, focusing on impactful achievements rather than routine tasks.

Overview

1
1
year of professional experience

Work History

Concierge Agent

Sheraton Vacation Club
05.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Documented and detailed calls and complaints using company database.
  • Helped 20-30 guests every day with positive attitude and a focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Ensured payments were correctly processed through company software.

Solar Sales Consultant

Evergreen Solar
01.2023 - 04.2023
  • Created sales and marketing tools, growing clientele and generating quality sales leads.
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Followed-up with warm prospects to deepen connections and convert leads.
  • Personally sat with 3-4 potential clients per day and oversaw the creation of 15-20 client presentations per week.
  • Produced quotes, proposals and contracts as part of sales process.
  • Gave educational and successful presentations at customer locations.
  • Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.

Education

Associate of Applied Science - Welding Technology

Southern Technical College
Orlando, FL
07.2022

High School Diploma -

Dr. Phillips High School
Orlando, FL
05.2020

Skills

  • Guest Relations
  • Reservation Management
  • Local Area Knowledge
  • Personal Assistance
  • Product and service knowledge
  • Time Management
  • Persuasive Communication
  • Payment Processing
  • Technical Troubleshooting

Timeline

Concierge Agent

Sheraton Vacation Club
05.2023 - 01.2024

Solar Sales Consultant

Evergreen Solar
01.2023 - 04.2023

Associate of Applied Science - Welding Technology

Southern Technical College

High School Diploma -

Dr. Phillips High School

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Tristan Hughes