Tristan Lavine
Brooklyn,NY
Summary
Dynamic Care Coordinator with extensive experience at Memorial Sloan & Kettering Cancer Center, excelling in advanced scheduling coordination and multidisciplinary collaboration. Proven track record in managing patient caseloads effectively, ensuring timely follow-ups, and enhancing operational efficiency through process improvements. Skilled in medical terminology and committed to delivering exceptional patient care.
Overview
11
11
years of professional experience
Work History
Care Coordinator, Dermatology/ Mohs Surgery
Memorial Sloan & Kettering Cancer Center
03.2019 - Current
- Greeted and prepared patients for medical appointments, ensuring a welcoming environment.
- Coordinated patient treatments, labs, and procedures to ensure comprehensive care and optimal outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Managed clinics with 30+ patients, prioritizing urgent same-day appointments to enhance patient access to care.
- Collaborated with medical practitioners across multiple departments to facilitate coordinated and effective patient care.
- Transcribe and schedule Licensed Medical Practitioners orders and dispositions
- Requesting and archiving outside patient medical records
- Submitting patient pathology after surgical procedures
- Assisting and navigating patients and guest through scheduled visits
- Providing structural clinical scheduling for clinic operational needs
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Support Analyst, Meaningful Use
NYC Health+Hospitals
10.2016 - 03.2019
- Point of contact for Patient Portal Liaisons experiencing issues
- Oversaw Patient Portal Liaison agents across 10 NYCHHC hospitals to ensure effective support.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Monitored helpdesk and addressed incoming tickets to resolve support issues promptly.
- Train all new employees in workplace role, responsibilities, and expectations
- Maintain training material to reflect most recent changes to program
- Facilitated the creation of user accounts, enabling secure access to necessary resources. and managed access control.
- Created comprehensive documentation to enhance knowledge sharing and support team collaboration.
Patient Portal Liaison, Patient and Guest Relations
Kings County Hospital
12.2014 - 10.2016
- Provide patients with online access throughout the 6 inpatient units housing 600+ patients
- Facilitated patient enrollment in online Patient Portal
- Instructed and assisted patients in using patient portal and troubleshooting issues to enhance user experience
- Forwarded and reported patient complaints to Patient and Guest Relations office to ensure timely resolution
- Mediated between Nursing and Patient Relations office to facilitate effective communication and conflict resolution
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate of Arts -
Kingsborough Community College
Brooklyn, NY05-2012
High School Diploma -
James Madison
Brooklyn08-2005
Bachelor of Science - Health Services Administration
City University of New York
New York (City), NYSkills
- Literate in medical terminology
- Documentation proficiency
- Multidisciplinary team collaboration
- Advanced Scheduling Coordination
- Interdepartmental collaboration
- Multitasking and organization
- Process improvements
- Solution oriented
- Time management
Affiliations
- James Madison High School Regents Diploma
- Kingsborough Community College Liberal Arts Degree
Accomplishments
Won Care Coordinator of the month three times.
Timeline
Care Coordinator, Dermatology/ Mohs Surgery
Memorial Sloan & Kettering Cancer Center
03.2019 - Current
Support Analyst, Meaningful Use
NYC Health+Hospitals
10.2016 - 03.2019
Patient Portal Liaison, Patient and Guest Relations
Kings County Hospital
12.2014 - 10.2016
Associate of Arts -
Kingsborough Community College
High School Diploma -
James Madison
Bachelor of Science - Health Services Administration
City University of New York