Tristan Lipich
Des Moines,IA
Summary
Dynamic professional with a proven track record in previous employment, enhancing customer satisfaction through effective team collaboration and staff training. A Microsoft Expert and Certified Google Device Expert, I excel in workflow optimization, driving significant improvements in operational efficiency and fostering a culture of mentorship within the team. I want to use my passion for helping people in a professional environment.
Overview
14
14
years of professional experience
Work History
TE Technician
ADT LLC
07.2025 - Current
- Installed and maintained security systems, ensuring operational efficiency.
- Conducted routine inspections to verify system functionality and reliability.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction.
- Collaborated with team members to streamline installation processes and reduce downtime.
- Provided on-site training for customers on system usage and maintenance procedures.
Assistant Store Manager
Professional Music Center
07.2023 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Trained new staff on store policies, procedures, and customer service standards.
- Maintained visual merchandising standards to enhance product presentation and sales appeal.
Head Bartender
The Thirsty Sportsman
08.2016 - 10.2022
- Led bar operations to ensure efficient service during high-volume shifts.
- Developed and implemented innovative cocktail recipes, enhancing customer experience.
- Mentored junior bartenders, fostering skill development and teamwork.
- Managed inventory levels, minimizing waste and optimizing stock usage.
- Established strong relationships with suppliers for quality product procurement.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Customer Care Representative
H&r Block
08.2011 - 06.2016
- Resolved customer inquiries regarding tax preparation services and product offerings.
- Provided accurate information to clients, ensuring compliance with IRS regulations.
- Assisted customers in navigating online tools for tax filing and account management.
- Trained new representatives on customer service protocols and software systems.
Education
High School Diploma -
Park Hill South
Riverside05-2010
Skills
- Customer satisfaction enhancement
- Team collaboration
- Staff training and mentorship
- Workflow optimization
- Microsoft Expert
- Certified Google Device Expert
Accomplishments
- ACT 30+ Club at graduation
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified Expert in Google Devices
- Certified Microsoft Ambassador
Timeline
TE Technician
ADT LLC
07.2025 - Current
Assistant Store Manager
Professional Music Center
07.2023 - Current
Head Bartender
The Thirsty Sportsman
08.2016 - 10.2022
Customer Care Representative
H&r Block
08.2011 - 06.2016
High School Diploma -
Park Hill South