Tristan Marshall
Puyallup,WA
Summary
Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Demonstrated success in assuming extra responsibilities to achieve team goals. Committed to delivering exceptional results and contributing to a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Just Baked, Automated Retail Technologies
05.2024 - 02.2025
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Implementation Coordinator
Just Baked
07.2023 - 05.2024
- Facilitated cross-functional collaboration for seamless project execution and improved team performance.
- Established clear performance metrics for tracking success throughout the implementation lifecycle, enabling continuous improvement initiatives.
- Identified potential risks during the implementation process, taking proactive measures to mitigate issues before they arose.
- Developed tailored implementation plans based on client needs, fostering strong relationships and repeat business opportunities.
- Served as primary point of contact between clients and technical teams, bridging gaps in understanding while ensuring accurate translation of requirements into deliverables.
- Led custom product training and deployment to meet organizational goals.
- Facilitated smooth handoffs between project stages by coordinating with relevant team members and providing comprehensive documentation of completed tasks and outstanding items.
- Improved project efficiency by streamlining communication channels and implementing effective coordination strategies.
Bar Manager Position
Oaktree Food & Drink Lakewood & Spanaway
08.2009 - 07.2023
- Conducted daily pre-shift and weekly departmental meetings to ensure efficiency.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Operations management, sales, budget development, staffing and cost control.
- Communicated effectively with customers, vendors and staff.
- Budgeted and controlled costs, payroll, general accounting, and full profit and loss statements.
- Assisted owners with daily reports and employee training responsibilities.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
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2011
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Tacoma Community College
1998
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Green River Community College
1993
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Auburn Senior High School, Highline Community College
Auburn, WA1990
Skills
- General accounting
- Operations management
- Payroll
- Profit and loss statements
- Public relations
- Safety awareness
- Proficient in Tab Wizard
- Budgets
- Schedule Management
- Creative problem solving
- Staff education and training
- Records management
- Business operations
- Customer service
Timeline
Customer Success Manager
Just Baked, Automated Retail Technologies
05.2024 - 02.2025
Implementation Coordinator
Just Baked
07.2023 - 05.2024
Bar Manager Position
Oaktree Food & Drink Lakewood & Spanaway
08.2009 - 07.2023
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Tacoma Community College
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Green River Community College
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Auburn Senior High School, Highline Community College
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