Tristan Moore
Lagrange,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
Work History
QA Technician
Walmart Distribution Center
Opelika
2019.05 - Current
- Analyze data to improve efficiency in operational areas
- Developed and implemented quality assurance protocols and procedures to ensure compliance with industry standards and regulatory requirements
- Promoted from Freight Handler to QA Technician in July 2021.
- Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
System Technician
Spectrum Communications
Lanett
2018.07 - 2019.03
- Troubleshot and resolved software, hardware, and network issues to keep systems running smoothly and efficiently
- Read and accurately interpret system/network design maps
- Preventative maintenance and repair HFC Network
- Monitor and report signal leakage, identify and repair upstream and downstream.
- Optimized network performance through careful analysis of traffic patterns and capacity planning initiatives.
- Improved system reliability, conducting thorough testing and validation of hardware and software components before full-scale deployment.
Field Service Technician
Spectrum Communications
Newnan
2013.08 - 2017.12
- Perform basic and complex installation and troubleshoot/repair the coax-based phone, internet, and/or video services
- Survey, install, and maintain Wi-Fi network products.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
Education
Bachelor of Science - Information Technology
Purdue University
West Lafayette, IN07.2024
Associate of Applied Science - Information Technology
Point University
Atlanta, GA05.2021
Skills
- Software Installation
- Network Connectivity
- Wireless Networking
- Hardware Configuration
- Problem Resolution
- Technical issues analysis
- Technical Troubleshooting
- Technical Support
- Microsoft Outlook
- Desktop support
- Customer Service
- Troubleshooting Network Issues
Timeline
QA Technician
Walmart Distribution Center
2019.05 - Current
System Technician
Spectrum Communications
2018.07 - 2019.03
Field Service Technician
Spectrum Communications
2013.08 - 2017.12
Bachelor of Science - Information Technology
Purdue University
Associate of Applied Science - Information Technology
Point University
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