Tristan Morrow
Villa Rica,GA
Summary
Dynamic Business Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Business Systems Analyst
General Motors
03.2021 - Current
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Enhanced and reconstructed computer systems to increase efficiency.
- Developed diagrams to describe and lay out logical operational steps.
- Created and maintained standard operating procedures governing system functions and features.
Jr Systems Administrator
Southwire Company
02.2019 - 03.2021
- Resolved tier III technical issues following the, service model for an industry leading industrial component manufacturer
- Consistently held the highest metrics for ticket volume, response time, and resolution speed while maintaining the highest average NPS amongst my peers
- Assisted in the speedy recovery of a cyber security incident and was part of a team that was commended for having the fastest full recovery of all affected organizations
- Utilized SolarWinds IPAM, NCM, SAM, NPM, Netflow to monitor and administrate networked infrastructure.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Customer Service Representative
Walmart
08.2016 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of business administration - Management information systems
University of West Georgia
08.2016 - 12.2020
Skills
A/V Design & Setupundefined
Timeline
Business Systems Analyst
General Motors
03.2021 - Current
Jr Systems Administrator
Southwire Company
02.2019 - 03.2021
Bachelor of business administration - Management information systems
University of West Georgia
08.2016 - 12.2020
Customer Service Representative
Walmart
08.2016 - 02.2019
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